Semifinal update: After a long fight seems like I have won the battle. Yet to win the war. Ego restored.
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For those who are patiently waiting for the Kotak 811 Super DC January cashback issue.
Here are some important updates. I got the call in the morning. See this and the following posts by other members.
They told me there was an internal fight. She mentioned, my proofs and logical arguments, particularly the email attachment of 17th January (eligibility of utilities), contributed a lot to winning on behalf of other genuine users and for those who have a sense within the banks.
Hence, the decision-making authority accepts the mistake and will credit the cashback, possibly in a few days in April, due to an accounting problem. The maximum deadline is 30 April. They will follow up with an email with the promise in written form to make my case smother for RBI if those "so-called" higher authorities backtrack again.
Cheers!
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"Samajh kar na-samajh banne walo ko kavi samjhani nehi hoti,
Aur, siddat se ladne walo ki kavi haar nehi hoti"