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Mail received today

PNO also replied the same that transaction not eligible then again mailed to pno with below format

Dear,

I am extremely frustrated with your response regarding my cashback eligibility. The terms and conditions clearly state that transactions made are eligible for cashback. It is unacceptable for you to reply to me like a level 1 agent without proper knowledge. Your actions are tarnishing the Kotak brand name.

I demand that you recheck my eligibility for the cashback. If you continue to provide the same response, I will not hesitate to escalate this matter to the RBI ombudsman.

I expect a prompt and satisfactory resolution to this issue


January cash back received today
 

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