kotak Bank App redirecting to kotak 811 app For NEW KOTAK 811 account

[sun156]

Recently I opend KOTAK 811 account for My Relative,
Intially the KYC was on hold and account was on FREEZE due to agent HALF KNOWLEDGE,
I complained to all levels but problem not resolved , Later I escalated to senior management mails in 8Hours my problem was solved and my account was converted to full kyc account, and I got the intimation from them the same .

NOW MY new PROBLEM IS

1) unable to set UPI PIN in any other 3rd party apps like phone pe, bhim e.t.c (KOTAK 811 IN app UPI payments working, since app asks to press MPIN ) ( so freeze is removed)
( Error coming as please kindly check card details entered, ) I entered it correctly as shown in virtual card

2) There are two apps kotak banking and KOtak 811 app.
when I trying to use kotak banking app - after mobile verification - after immediate login- it is showing me a banner to install kotak 811 app, when we press the banner, it is redirecting to play store to install the Kotak 811 app if already installed it is directly opening KOTAK 811 app.
so UNABLE TO USE KOTAK BANKING APP


so please some one give your experience to solve this problems
tq.

 

[6ix9ine]

You are tagging army for this? Army is not for solving your issues.

 

[sun156]

You are tagging army for this? Army is not for solving your issues.

you feared thats why you applied limits who may view your full profile

stop poking bro
if you know keep the answer otherwise just ignore
why u want to be in every thread , even u also know that u dont know anything
and today do your holy job as said prev

 

[kingpin]

same problem can any one help here

Recently I opend KOTAK 811 account for My Relative,
Intially the KYC was on hold and account was on FREEZE due to agent HALF KNOWLEDGE,
I complained to all levels but problem not resolved , Later I escalated to senior management mails in 8Hours my problem was solved and my account was converted to full kyc account, and I got the intimation from them the same .

NOW MY new PROBLEM IS

1) unable to set UPI PIN in any other 3rd party apps like phone pe, bhim e.t.c (KOTAK 811 IN app UPI payments working, since app asks to press MPIN ) ( so freeze is removed)
( Error coming as please kindly check card details entered, ) I entered it correctly as shown in virtual card



so please some one give your experience to solve this problems
tq

 

[kingpin]

You are tagging army for this? Army is not for solving your issues.

then what is the use

 

[Anil_SinghAnil_Singh is verified member.]

You need to get kotak credit card too if you want kotak mobile app access. Not much can be done. Its their tech.

 

[hender]

You need to get kotak credit card too if you want kotak mobile app access. Not much can be done. Its their tech.

For using Kotak Mobile app, one must have Card (Credit), Am I correct ? If yes ..
isn't it strange or discriminating in nature?

 

[GTSaketh]

You need to get kotak credit card too if you want kotak mobile app access. Not much can be done. Its their tech.

I don't have a credit card. But I have access to it. Unless it's been changed recently.

 

[2025]

Recently I opend KOTAK 811 account for My Relative,
Intially the KYC was on hold and account was on FREEZE due to agent HALF KNOWLEDGE,
I complained to all levels but problem not resolved , Later I escalated to senior management mails in 8Hours my problem was solved and my account was converted to full kyc account, and I got the intimation from them the same .

NOW MY new PROBLEM IS

1) unable to set UPI PIN in any other 3rd party apps like phone pe, bhim e.t.c (KOTAK 811 IN app UPI payments working, since app asks to press MPIN ) ( so freeze is removed)
( Error coming as please kindly check card details entered, ) I entered it correctly as shown in virtual card

2) There are two apps kotak banking and KOtak 811 app.
when I trying to use kotak banking app - after mobile verification - after immediate login- it is showing me a banner to install kotak 811 app, when we press the banner, it is redirecting to play store to install the Kotak 811 app if already installed it is directly opening KOTAK 811 app.
so UNABLE TO USE KOTAK BANKING APP


so please some one give your experience to solve this problems
tq.

Hey you should not respond others this way...

you feared thats why you applied limits who may view your full profile

stop poking bro
if you know keep the answer otherwise just ignore
why u want to be in every thread , even u also know that u dont know anything
and today do your holy job as said prev

Regarding your queries... Your questions are not clear. People will have difficulty understanding your actual query. There is a dedicated thread...
Here: https://www.technofino.in/community/threads/kotak-bank-811-super-savings-account-benefits-important-update-🚨-🚨.31516/
If you get time then please go through it. Possibly you may get more insights there.

As far as I understand your query...
1. I think you have not activated your debit card. Try to activate your kotak DC if not done already, you may also try aadhar method to add your kotak full kyc 811 account in third party upi apps. Your kotak app upi working because validation of account not required there. But for third party you have to validate your account (usual route is active DC).

2. If you have Kotak 811 account then you supposed to have access of kotak 811 app only. Kotak regular app is for those who have other type of accounts and not classified as 811 or 811 super. Though some may have access in main app but that is rather unusual.
-----------
I feel loosely framed threads like this deserve merging with main thread (link given above). Otherwise main thread content which already has the answer of such queries won't easily appear in search option related to such queries. Search option in TF might become a mess in future. Again this is my opinion. If not merging then please frame the question /title correctly.

Earlier tagged a few more accessible mods but got to know there is some restrictions on merging. Hence, tagging you guys, sorry. @TechnoFino @BVC @vaibhav111 @Rkr @Pavvan

 

[GTSaketh]

2. If you have Kotak 811 account then you supposed to have access of kotak 811 app only. Kotak regular app is for those who have other type of accounts and not classified as 811 or 811 super.

I have kotak 811 and I use normal kotak banking app

 

[✪ D&C Cards Connoisseur 💳]

I am a Kotak 811 a/c holder too and used Kotak main app without any issue all these days (opened when Paytm got banned). Recently I cannot view Kotak 811 a/c details from banking tab, not even virtual debit card. Complained and got resolution stating bank is promoting 811 app and all 811 a/c holders will now have to mandatorily use 811 app only and for this they are blocking user access in Kotak main app in a phased manner.

 

[Anil_SinghAnil_Singh is verified member.]

I don't have a credit card. But I have access to it. Unless it's been changed recently.

For new users.