They don't freeze your account just to unfreeze it. There must be reason enough for the freezing. Just think, why will a bank want to lose a customer?
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Kotak Bank Froze My Account Without Notice & Forcing Me to Close It – Need Advice!
- Thread starter syed_ar0403
- Start date
- Replies 128
- Views 3K
I give them all the documents they want visit branch many times , they did kyc and verification all done but nothing work with them . They want costumer who open account and they freeze it and also want to grab your money. Actually when I visit branch for my account I saw there 10 more guy sitting already for the same account reason. Kindly visit kotak branch you will understand
No need. I am a Kotak customer for 16+ years and visited branch only once in all these years. I move lakhs every month from Kotak. Never faced any such issue.
And please don't state incorrect facts. They can't grab your money. Account is frozen so you can't access your money. Who's stopping you from closing your account and taking your money?
Don't understand one thing, when Kotak doesn't want you as a customer, why do you guys want to stick around with them. They are asking you to close your account, so close it take your money and say good bye. Why are you cribbing?
syed_ar0403
TF Select
I respect your experience with Kotak, but please understand not everyone’s case is like yours.
Just because you personally never faced any issue in 16 years doesn't mean thousands of customers facing freezes are wrong.
Kotak themselves admitted in their official responses that accounts are flagged by an automated transaction monitoring system for "profile mismatch" without any human verification initially.
Even after submitting valid documents, visiting branches multiple times, and explaining the transactions clearly, they still refuse to unfreeze.
It’s not about "grabbing" money maybe — but when you block someone’s account without valid reasoning, deny basic access to their own money for months, and force them to close the account without giving a proper chance to clarify, it becomes harassment.
Also, asking people to "just close and go" is unfair advice.
1) We have the right to fight when we are wronged.
2) We have the right to question unfair banking practices.
3) We have the right to access our hard-earned money without being treated like frauds without proof.
Please don't judge others' struggle based only on your personal good experience.
Banks must treat every customer fairly, not just high-value or long-time customers.
That should serve as your cue
Why are you letting them harass you? All you have to do is close the account and you take your money.
I hope you realize, it is not an advice. They are asking you to GO - LEAVE. They will not lose a customer without a valid reason. Just because they don't disclose it doesn't mean they don't have a valid reason. If you think you are right and they are wrong why don't you file an FIR and go to court?
"Struggle"??? Please don't undermine the word, we are talking only about a savings account.
syed_ar0403
TF Select
This is about basic consumer rights and fair treatment. Banks are custodians of our money — they cannot arbitrarily block access without transparency and accountability.
The issue is not closure — the issue is injustice. When a bank freezes an account purely based on system alerts, without proper verification, and refuses to fairly review documents submitted — it is a violation of basic banking ethics.
If they have a valid reason, why can’t they share it clearly in writing despite multiple escalations?
Simply saying "transaction mismatch" without proof, without specific transaction details, is not professionalism — it’s harassment.
Because banks are supposed to be regulated by RBI guidelines first.
Consumers expect banks and regulators to resolve matters fairly without pushing every small saver to courtrooms unnecessarily.
In fact, I have already exhausted all the official escalation routes:
🔹 Branch Level
🔹 Customer Care
🔹 Grievance Redressal
🔹 Nodal Officer
🔹 Principal Nodal Officer (PNO)
🔹 Social Media (Twitter escalation)
🔹 National Consumer Helpline (NCH)
🔹 RBI Ombudsman
🔹 CPGRAMS Portal
We are not simply coming here and debating for fun — we are fighting for our rights after going through every legitimate process.
When your hard-earned money is frozen for months without cause, when no one listens to your side, when you are forced to run between branch, grievance cell, nodal officer, and RBI without justice — it is struggle.
It’s easy to talk when you are not affected. But when it happens to genuine customers without fault, fighting back becomes a matter of principle — not ego.
NO. It is your CHOICE (and trust me just to keep it polite I did not use the actual term that I felt)
syed_ar0403
TF Select
I did not mean to argue unnecessarily, but when I read your repeated replies, it clearly feels like you are putting all the blame only on us, the customers.
That is why I am responding.
If you had just said — "Banks can also be wrong sometimes, and to avoid struggle and time waste, it is better to close the account and move on" — we would have simply understood it as a suggestion.
But you are repeatedly defending the bank's actions strongly, without considering the genuine struggles faced by customers.
That kind of one-sided support is what feels unfair to us.
Hope you understand my point.
Really? You still don't get it? Then you never will.