I reached out to customer service, but even they couldn't provide any information despite me providing the reference number. They simply advised me to wait for a few more working days.
I recently discovered that Kotak charges for limit enhancements. my main reason for getting this card was for the promising credit limits and enhancements. I had heard they were quite generous in this aspect. I was initially seeking core bank LTF cards with substantial limits, so now I'm reassessing my decision.