Kotak Messed Up Billing Cycle Change Request & Levied Unnecessary Charges

[dhiraz]

Mere Pass Kotak Ka League Platinum Credit Card Hai Jiski Limit 25k Hai Aur Iska Statement Har Mahine 15th Ko Generate Hota Tha To 15th Ko Bill Generate Ho Gya Aur Due Date 03 May Huaa Aur Total Outstanding Balance 24,850 Jo Ki Mujhe 03 May Tak Pay Karna Tha





Phir Maine Apne Convenience Ke Hisab Se Apne Sabhi Credit Card Ko Manage Karne Ke Liye Billing Cycle Change Karne Ki Sochi Aur Maine Customer Care Ko 16 April Ko Call Lagaya Aur 28th of Every Month Ko Bill Generation Ki Request Di Lakin Mam Ne Bola Ki Kotak Credit Card Mai Aap Sirf 5 10 15 25 Dates Hi Select Kar Sakte Ho To Maine Kaha Ok Aap 25th of Every Month Ko Bill Generation Proceed Kar Dijiye To Customer Care Wali Mam Ne Request Le Li Aur Proceed Kar Diaa



Everything Normal

Lakin Aaj Subah Mere Pass 26th April 09:01 AM Ko Message Aaya

Dear Customer, The outstanding balance on your Kotak Bank Credit Card xxxx3032 has exceeded the credit limit, and the applicable fee is charged. T&C apply.

Uske Baad Maine NetBanking Login Karke Dekha To Wahan Pe Charges Ki To Aandhi Aayi Huyi Hai



Charges Dekh Ke Mera Dimaag Kharab Ho Gya Uske Baad Kotak Ke Customer Care Ko Call Lagaya Aur Sari Kahani Batayi Ki Maine Billing Cycle Change Karaya Tha Charges Nahi Maage The To Unhone Kaha Ki Jab Aapne Billing Cycle Change Karane Ki Request Di Thi Tab Customer Care Executive Ne Aapse Kaha Nahi Ki Aap Apna Billed Amount Pay Kar Dijiye Ya Kisi Charges Ke Baare Mai Nahi Bataya Aapko To Maine Kaha Aisa To Unhone Kuch Nahi Bataya.

Uske Baad Call Senior Ko Transfer Kiaa Gya Wahan Unhone Bola Ki Hum Is Cheej Ko Investigate Karege Aur Us Call Recording Ko Sunege Jisme Aapke Dwara Billing Cycle Ko Change Karne Ki Request Di Gayi Thi Aur Agar Customer Care Executive Ki Galti Huyi Aur Unhone Aapko In Sab Charges Ke Baare Mai Nahi Bataya To Aapke Sare Charges Reverser Kar Diye Jayege

Everything Normal Ok


Aur Abhi Jab Mai Ye Thread Likh Raha Tha Tabhi Likhte Likhte Kotak Ki Taraf Se Call Bhi Aa Gya Ki

Sir Humne Aapke Dwara Ki Gayi Complaint Ko Investigate Kia Aur Call Recording Sunne Ke Baad Hume Ye Pata Chala Ki Customer Care Executive Ke Error Ke Wajah Se Ye Sare Charges Lag Gaye Hain Aur Hum Abhi In Sabhi Charges Ko On Call Reverse Kar Rahe Hain Lakin Sir GST Reverse Nahi Hoga Lakin Uske Liye GST Reversal Ki Bhi Liye Request Raise Ki Hai Joki Sirf Upar Se Approval Basis Pe Reverse Hoga

GST Mujhe GST Wala Amount Bhi Chaiye Vo Kya Ped Par Lagta Hai

 

[mail2jampa]

Mere Pass Kotak Ka League Platinum Credit Card Hai Jiski Limit 25k Hai Aur Iska Statement Har Mahine 15th Ko Generate Hota Tha To 15th Ko Bill Generate Ho Gya Aur Due Date 03 May Huaa Aur Total Outstanding Balance 24,850 Jo Ki Mujhe 03 May Tak Pay Karna Tha


View attachment 15244


Phir Maine Apne Convenience Ke Hisab Se Apne Sabhi Credit Card Ko Manage Karne Ke Liye Billing Cycle Change Karne Ki Sochi Aur Maine Customer Care Ko 16 April Ko Call Lagaya Aur 28th of Every Month Ko Bill Generation Ki Request Di Lakin Mam Ne Bola Ki Kotak Credit Card Mai Aap Sirf 5 10 15 25 Dates Hi Select Kar Sakte Ho To Maine Kaha Ok Aap 25th of Every Month Ko Bill Generation Proceed Kar Dijiye To Customer Care Wali Mam Ne Request Le Li Aur Proceed Kar Diaa

View attachment 15245View attachment 15246

Everything Normal

Lakin Aaj Subah Mere Pass 26th April 09:01 AM Ko Message Aaya

Dear Customer, The outstanding balance on your Kotak Bank Credit Card xxxx3032 has exceeded the credit limit, and the applicable fee is charged. T&C apply.

Uske Baad Maine NetBanking Login Karke Dekha To Wahan Pe Charges Ki To Aandhi Aayi Huyi Hai

View attachment 15241

Charges Dekh Ke Mera Dimaag Kharab Ho Gya Uske Baad Kotak Ke Customer Care Ko Call Lagaya Aur Sari Kahani Batayi Ki Maine Billing Cycle Change Karaya Tha Charges Nahi Maage The To Unhone Kaha Ki Jab Aapne Billing Cycle Change Karane Ki Request Di Thi Tab Customer Care Executive Ne Aapse Kaha Nahi Ki Aap Apna Billed Amount Pay Kar Dijiye Ya Kisi Charges Ke Baare Mai Nahi Bataya Aapko To Maine Kaha Aisa To Unhone Kuch Nahi Bataya.

Uske Baad Call Senior Ko Transfer Kiaa Gya Wahan Unhone Bola Ki Hum Is Cheej Ko Investigate Karege Aur Us Call Recording Ko Sunege Jisme Aapke Dwara Billing Cycle Ko Change Karne Ki Request Di Gayi Thi Aur Agar Customer Care Executive Ki Galti Huyi Aur Unhone Aapko In Sab Charges Ke Baare Mai Nahi Bataya To Aapke Sare Charges Reverser Kar Diye Jayege

Everything Normal Ok


Aur Abhi Jab Mai Ye Thread Likh Raha Tha Tabhi Likhte Likhte Kotak Ki Taraf Se Call Bhi Aa Gya Ki

Sir Humne Aapke Dwara Ki Gayi Complaint Ko Investigate Kia Aur Call Recording Sunne Ke Baad Hume Ye Pata Chala Ki Customer Care Executive Ke Error Ke Wajah Se Ye Sare Charges Lag Gaye Hain Aur Hum Abhi In Sabhi Charges Ko On Call Reverse Kar Rahe Hain Lakin Sir GST Reverse Nahi Hoga Lakin Uske Liye GST Reversal Ki Bhi Liye Request Raise Ki Hai Joki Sirf Upar Se Approval Basis Pe Reverse Hoga

GST Mujhe GST Wala Amount Bhi Chaiye Vo Kya Ped Par Lagta Hai

View attachment 15248

Bhaii aappkey pass april 25 or 26th generate hua statement hey na
Usey statement aaap upload nahey keya.
Appp april 15th ka generate hua statement upload keya.
Usey statement pey, Start Date and End Date kya lekha statement kaaa.
Eekk baar aaapp ohh bhey post karo bhai
HAamko clrty avungey esss issue pey.

 

[romilq]

Bhaii aappkey pass april 25 or 26th generate hua statement hey na
Usey statement aaap upload nahey keya.
Appp april 15th ka generate hua statement upload keya.
Usey statement pey, Start Date and End Date kya lekha statement kaaa.
Eekk baar aaapp ohh bhey post karo bhai
HAamko clrty avungey esss issue pey.

Bro don't fret too much. If you clear your total outstanding and let the amount get settled in a day or two, then only request for billing date change. Then no problem will occur.

 

[srikant]

Mere Pass Kotak Ka League Platinum Credit Card Hai Jiski Limit 25k Hai Aur Iska Statement Har Mahine 15th Ko Generate Hota Tha To 15th Ko Bill Generate Ho Gya Aur Due Date 03 May Huaa Aur Total Outstanding Balance 24,850 Jo Ki Mujhe 03 May Tak Pay Karna Tha


View attachment 15244


Phir Maine Apne Convenience Ke Hisab Se Apne Sabhi Credit Card Ko Manage Karne Ke Liye Billing Cycle Change Karne Ki Sochi Aur Maine Customer Care Ko 16 April Ko Call Lagaya Aur 28th of Every Month Ko Bill Generation Ki Request Di Lakin Mam Ne Bola Ki Kotak Credit Card Mai Aap Sirf 5 10 15 25 Dates Hi Select Kar Sakte Ho To Maine Kaha Ok Aap 25th of Every Month Ko Bill Generation Proceed Kar Dijiye To Customer Care Wali Mam Ne Request Le Li Aur Proceed Kar Diaa

View attachment 15245View attachment 15246

Everything Normal

Lakin Aaj Subah Mere Pass 26th April 09:01 AM Ko Message Aaya

Dear Customer, The outstanding balance on your Kotak Bank Credit Card xxxx3032 has exceeded the credit limit, and the applicable fee is charged. T&C apply.

Uske Baad Maine NetBanking Login Karke Dekha To Wahan Pe Charges Ki To Aandhi Aayi Huyi Hai

View attachment 15241

Charges Dekh Ke Mera Dimaag Kharab Ho Gya Uske Baad Kotak Ke Customer Care Ko Call Lagaya Aur Sari Kahani Batayi Ki Maine Billing Cycle Change Karaya Tha Charges Nahi Maage The To Unhone Kaha Ki Jab Aapne Billing Cycle Change Karane Ki Request Di Thi Tab Customer Care Executive Ne Aapse Kaha Nahi Ki Aap Apna Billed Amount Pay Kar Dijiye Ya Kisi Charges Ke Baare Mai Nahi Bataya Aapko To Maine Kaha Aisa To Unhone Kuch Nahi Bataya.

Uske Baad Call Senior Ko Transfer Kiaa Gya Wahan Unhone Bola Ki Hum Is Cheej Ko Investigate Karege Aur Us Call Recording Ko Sunege Jisme Aapke Dwara Billing Cycle Ko Change Karne Ki Request Di Gayi Thi Aur Agar Customer Care Executive Ki Galti Huyi Aur Unhone Aapko In Sab Charges Ke Baare Mai Nahi Bataya To Aapke Sare Charges Reverser Kar Diye Jayege

Everything Normal Ok


Aur Abhi Jab Mai Ye Thread Likh Raha Tha Tabhi Likhte Likhte Kotak Ki Taraf Se Call Bhi Aa Gya Ki

Sir Humne Aapke Dwara Ki Gayi Complaint Ko Investigate Kia Aur Call Recording Sunne Ke Baad Hume Ye Pata Chala Ki Customer Care Executive Ke Error Ke Wajah Se Ye Sare Charges Lag Gaye Hain Aur Hum Abhi In Sabhi Charges Ko On Call Reverse Kar Rahe Hain Lakin Sir GST Reverse Nahi Hoga Lakin Uske Liye GST Reversal Ki Bhi Liye Request Raise Ki Hai Joki Sirf Upar Se Approval Basis Pe Reverse Hoga

GST Mujhe GST Wala Amount Bhi Chaiye Vo Kya Ped Par Lagta Hai

View attachment 15248

They told me the outstanding on the card should be zero when applying for date change. Don't know how they even took your request. Btw, why ever do you use 24k+ on a 25k limit card?!

Looks like they don't offer 1st as billing date? I wanted to change to that! I was told the card should be 6 months old, so I'm presently carrying on with 5th.

 

[mail2jampa]

No

They told me the outstanding on the card should be zero when applying for date change. Don't know how they even took your request. Btw, why ever do you use 24k+ on a 25k limit card?!

Looks like they don't offer 1st as billing date? I wanted to change to that! I was told the card should be 6 months old, so I'm presently carrying on with 5th.

NO need to use 6 months bro.
Yearly once we can change.
As per RBI guidelines the date have be selected by us. If they given it randomly. We can change even before the first bill generation also (I meam when card was approved )

There are other which dont ask to clear outstanding also.
In kotak they are asking to clear outstanding
May be to avoid like the above person situation I think.

 

[HIMANSHU76888]

ye thread dekhte he maine apna kotak card ka bill turant pay kr diya

 

[Shubham Yadav]

ye thread dekhte he maine apna kotak card ka bill turant pay kr diya

 

[Deleted member 8482]

Mere Pass Kotak Ka League Platinum Credit Card Hai Jiski Limit 25k Hai Aur Iska Statement Har Mahine 15th Ko Generate Hota Tha To 15th Ko Bill Generate Ho Gya Aur Due Date 03 May Huaa Aur Total Outstanding Balance 24,850 Jo Ki Mujhe 03 May Tak Pay Karna Tha


View attachment 15244


Phir Maine Apne Convenience Ke Hisab Se Apne Sabhi Credit Card Ko Manage Karne Ke Liye Billing Cycle Change Karne Ki Sochi Aur Maine Customer Care Ko 16 April Ko Call Lagaya Aur 28th of Every Month Ko Bill Generation Ki Request Di Lakin Mam Ne Bola Ki Kotak Credit Card Mai Aap Sirf 5 10 15 25 Dates Hi Select Kar Sakte Ho To Maine Kaha Ok Aap 25th of Every Month Ko Bill Generation Proceed Kar Dijiye To Customer Care Wali Mam Ne Request Le Li Aur Proceed Kar Diaa

View attachment 15245View attachment 15246

Everything Normal

Lakin Aaj Subah Mere Pass 26th April 09:01 AM Ko Message Aaya

Dear Customer, The outstanding balance on your Kotak Bank Credit Card xxxx3032 has exceeded the credit limit, and the applicable fee is charged. T&C apply.

Uske Baad Maine NetBanking Login Karke Dekha To Wahan Pe Charges Ki To Aandhi Aayi Huyi Hai

View attachment 15241

Charges Dekh Ke Mera Dimaag Kharab Ho Gya Uske Baad Kotak Ke Customer Care Ko Call Lagaya Aur Sari Kahani Batayi Ki Maine Billing Cycle Change Karaya Tha Charges Nahi Maage The To Unhone Kaha Ki Jab Aapne Billing Cycle Change Karane Ki Request Di Thi Tab Customer Care Executive Ne Aapse Kaha Nahi Ki Aap Apna Billed Amount Pay Kar Dijiye Ya Kisi Charges Ke Baare Mai Nahi Bataya Aapko To Maine Kaha Aisa To Unhone Kuch Nahi Bataya.

Uske Baad Call Senior Ko Transfer Kiaa Gya Wahan Unhone Bola Ki Hum Is Cheej Ko Investigate Karege Aur Us Call Recording Ko Sunege Jisme Aapke Dwara Billing Cycle Ko Change Karne Ki Request Di Gayi Thi Aur Agar Customer Care Executive Ki Galti Huyi Aur Unhone Aapko In Sab Charges Ke Baare Mai Nahi Bataya To Aapke Sare Charges Reverser Kar Diye Jayege

Everything Normal Ok


Aur Abhi Jab Mai Ye Thread Likh Raha Tha Tabhi Likhte Likhte Kotak Ki Taraf Se Call Bhi Aa Gya Ki

Sir Humne Aapke Dwara Ki Gayi Complaint Ko Investigate Kia Aur Call Recording Sunne Ke Baad Hume Ye Pata Chala Ki Customer Care Executive Ke Error Ke Wajah Se Ye Sare Charges Lag Gaye Hain Aur Hum Abhi In Sabhi Charges Ko On Call Reverse Kar Rahe Hain Lakin Sir GST Reverse Nahi Hoga Lakin Uske Liye GST Reversal Ki Bhi Liye Request Raise Ki Hai Joki Sirf Upar Se Approval Basis Pe Reverse Hoga

GST Mujhe GST Wala Amount Bhi Chaiye Vo Kya Ped Par Lagta Hai

View attachment 15248

Ye kotak wale alag hi nashe mein rehte hain hamesha 🙂