Axis Magnus Merge 2 Axis bank customer IDs

[card_monarch]

Hi,

I have 2 Axis bank customer IDs.
The first one is linked to an old Axis Saving Bank account (which is inoperative now and cannot be activated). This customer ID due to this reason is inactive. And I don't have internet banking access for this ID.

My Magnus card was issued with a new Customer ID.

Now I am unable to register my Credit Card for internet banking (not mobile app which I can access). As per nodal officer, my two IDs are linked somehow in the system, and since one is inactive, I cannot login.. They don't know how to merge them too.

Anyone else had such experience or can advise how to get it resolved and get them merged? Thanks.

 

[anivar]

having same issue just mailed MD desk.. can u tell when they credited the points in new id did it also show point credit history or only points transfer ? asking this in case if i have to check any missing gyftr points.

Only Transfer Points. History will be lost

 

[insight]

My issues got sorted out by MD Desk. They cancelled the Addon card saying a magnus holder cant be addon holder for another Magnus (Wife's). Moved all points and took responsibility for moving all future bonus points in Old ID to the new ID . Hope it will not jump again

Interesting. How to contact them?