Issue Resolved Mobikwik failed UPI txn not reversed - RBI Ombudsman - Query

[HumorSimpson]

NPCI recently Implemente NRP & PRD process & arbitration guidelines on UPI - https://www.npci.org.in/PDF/npci/up...of-NRP-PRD-process-arbitration-guidelines.pdf

Told, Mobikwik to follow this guidelines -

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[Aniket]

NPCI recently Implemente NRP & PRD process & arbitration guidelines on UPI - https://www.npci.org.in/PDF/npci/up...of-NRP-PRD-process-arbitration-guidelines.pdf

Told, Mobikwik to follow this guidelines -

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Why NPCI usually uploads scanned copy as PDF, instead of original PDF, electronic copy?

 

[Abhishek012]

Why NPCI usually uploads scanned copy as PDF, instead of original PDF, electronic copy?

 

[Aniket]

Aap kis liye ho?🤣 Aapko puch ke aane ko bola 🤣

 

[Bugs Bunny]

Lets file a cyber stalking case against mobikwik

We can technically do so. They have no rights to ask us to delete the tf post. I would've messed up with their brains so bad for such a statement.

 

[HumorSimpson]

We can technically do so. They have no rights to ask us to delete the tf post. I would've messed up with their brains so bad for such a statement.

@sjmajumder - we need your blessings sir and add this to your streak too.

 

[HumorSimpson]

Aap kis liye ho?🤣 Aapko puch ke aane ko bola 🤣

If you are giving gaali to him, wouldn't he get angry ?

 

[sjmajumder]

Or Raise a Cyber Complaint, if he is not willing to share Account Statment/Passbook Snapshot.

Why will he share? He is under no obligation whatsoever. This way I can send you 1 rupee and ask you to share your bank statement.

 

[sjmajumder]

Update - Got a call from Mobikwik support now. It went like this

"Calling from social media team, we had asked for beneficiary bank statement in our last communication. And we also saw your post on Technofino (wait, what?!). If you don't mind, can you please take the post down?"

I said I've updated the post as issue resolved and that the posts on this website are for awareness purposes. People learn from others experiences and hence I won't be able to take it down


Damn I never thought Technofino would become a level of grievance redressal 😱

@SSV @HumorSimpson @vaibhav111 @BVC @TechnoFino @Pavan @Wealth is my birth right! @VISHESH_BANSAL

Had I been in your place I would have asked Mobikwik to pay me 1L to take the post down 😀

 

[sjmajumder]

@sjmajumder - we need your blessings sir and add this to your streak too.

I am a bit confused here.

My understanding:
Mobikwik UPI transaction was successful but was shown as pending in app. If my understanding is correct the simplest solution is confirm from beneficiary if he has received the amount. If beneficiary is an honest person there shouldn't be any issue. He will confirm and as far as I am concerned, end of matter.

Now, if you want some action against mobikwik for technical glitch, I guess you can. But not sure if you will get any compensation from RBIO. In the past RBIO has stopped major banks from onboarding new customers due to technical issues in their system. If that is your objective please gather all relevant proof of the technical glitch and submit to RBI and mention the challenges you faced due to the technical glitch and also demand for a compensation 🙂

 

[Aniket]

If you are giving gaali to him, wouldn't he get angry ?

I am not giving him "gaali" 🤣

I am just reminding him it's your duty to share the info being commander/ defender of Rupay/UPI/NPCI. 😊

By the way he is chill 😉

Have you missed SSV's, Adith's thread?

 

[Strange]

Update - Got a call from Mobikwik support now. It went like this

"Calling from social media team, we had asked for beneficiary bank statement in our last communication. And we also saw your post on Technofino (wait, what?!). If you don't mind, can you please take the post down?"

I said I've updated the post as issue resolved and that the posts on this website are for awareness purposes. People learn from others experiences and hence I won't be able to take it down


Damn I never thought Technofino would become a level of grievance redressal 😱

@SSV @HumorSimpson @vaibhav111 @BVC @TechnoFino @Pavan @Wealth is my birth right! @VISHESH_BANSAL

So, Mobikwik snitches are reading TF threads. That's why they reduced the FULLPAY cashback from ₹50 to just ₹40, and it can now be applied only 10 times.
🤣🤣

 

[HumorSimpson]

Now, if you want some action against mobikwik for technical glitch, I guess you can. 🙂

So, we can sue Mandal Babu too for the forum bugs.

 

[HumorSimpson]

I am not giving him "gaali" 🤣

I am just reminding him it's your duty to share the info being commander/ defender of Rupay/UPI/NPCI. 😊

By the way he is chill 😉

Have you missed SSV's thread?

I know he is chill. A civilian reminding an army commander about his/her duty is as worse as a gaali.

 

[sjmajumder]

So, we can sue Mandal Babu too for the forum bugs.

Or ask for compensation

 

[Sriim]

My understanding:
Mobikwik UPI transaction was successful but was shown as pending in app. If my understanding is correct the simplest solution is confirm from beneficiary if he has received the amount. If beneficiary is an honest person there shouldn't be any issue. He will confirm and as far as I am concerned, end of matter.

UPI txn was not successful in real time but later settled. It seems such txns don't show up in beneficiary's UPI app.

My beneficiary who doesn't use mobile banking, checked his UPI app and told he didn't receive the amount. But later upon checking his bank statement, the amount was credited the next day after txn date

 

[HumorSimpson]

Or ask for compensation

He will have an excuse that Momo Bano stopped internet and I can't fight a chuda1l.