MobiKwik KYC issue saying "some other Aadhar number is linked with this user"

[rakeshsajjan45]

I've been using mobikwik for more than 6 years now and when they launch the KYC process I had try to complete the KYC through Aadhar but was unable to do so because of the above said line I was getting after in putting the OTP and pin it said " some other Aadhar number is link with this user" and later on my contact at the support team they also said so and so my Aadhaar number is linked with so and so person that other number is also mine and also the name is also mine I have attached the files please check it so now my issue is that I am unable to get any resolution through mobikwik support what other channels through which I can contact then and call me issue Twitter instax support all I have tried any government channels through which I can pursue this complaint

 

[Dreams Of Desire 💓]

Use fullstops (.) in your writings.
It will be easier to understand.

 

[BeingIncogBeingIncog is verified member.]

Use fullstops (.) in your writings.
It will be easier to understand.

*Punctuations . .

 

[NABNAB is verified member.]

If that second number, where the correct Aadhar is linked is also yours, then use that account instead.

 

[rakeshsajjan45]

If that second number, where the correct Aadhar is linked is also yours, then use that account instead.

But I don't know the number .....even support team doesn't help on the matter...they say due to security reason they cannot tell me

 

[rakeshsajjan45]

Use fullstops (.) in your writings.
It will be easier to understand.

I used google voice typing....so it is like that...in future i will keep it in mind

 

[Mr. BeanMr. Bean is verified member.]

Sorry for going off-topic.

I used google voice typing

As per https://support.google.com/assistant/answer/11197787?hl=en

Punctuation is automatically added as you speak.

Or could this help you?

Google Voice typing punctuation - how to have it?

I'm trying to use Google's voice typing, but it is not able to punctuate my sentences. No matter I say "point", "dot" or "comma", it always writes it into my text. Ear...

android.stackexchange.com

Personally, I use futo keyboard where the voice input is completely offline (and punctuation works correctly as well)...

FUTO Keyboard

FUTO Keyboard is a modern, privacy-focused keyboard that runs fully offline. Enjoy swipe typing, autocorrect, predictive text, and more—no internet connection required.

keyboard.futo.org

 

[NABNAB is verified member.]

But I don't know the number .....even support team doesn't help on the matter...they say due to security reason they cannot tell me

Request them to give the last 2/4 digits. This way you may easily be able to identify the number.

 

[rakeshsajjan45]

Request them to give the last 2/4 digits. This way you may easily be able to identify the number.

They didn't give that also.... I had already asked them.. . Said due to security reasons we cannot disclose those information

 

[Strange]

They didn't give that also.... I had already asked them.. . Said due to security reasons we cannot disclose those information

Email: grievance@mobikwik.com
nodal@mobikwik.com

If they don't help then register a complaint against them in RBI BO as Mobikwik Wallet is regulated by RBI.

 

[rakeshsajjan45]

Email: grievance@mobikwik.com
nodal@mobikwik.com

If they don't help then register a complaint against them in RBI BO as Mobikwik Wallet is regulated by RBI.

Are u saying complaint in ombudsman?.... because it is asking about transaction and everything...I don't have any transaction dispute...so wt details should I put their?

 

[Strange]

Are u saying complaint in ombudsman?.... because it is asking about transaction and everything...I don't have any transaction dispute...so wt details should I put their?

Did you email grievance and nodal?

 

[rakeshsajjan45]

Did you email grievance and nodal?

Yes I have sent ...with all the explanation and also with the original aadhar pdf and also the error screenshot....

 

[Strange]

Yes I have sent ...with all the explanation and also with the original aadhar pdf and also the error screenshot....

Then register a complaint in RBI BO regarding KYC issue as transaction id is not required for KYC related complaint.