My Amex Platinum Charge is suspended with no annual fee refund

[gowtham202]

Hi,

My Amex metal was under financial review for last 2 weeks. I have sent all the documents they wanted but today they informed me my account is cancelled. Both My platinum charge card and platinum travel card got canceled.

Case number - CL-IN5LZ54

The didn't tell the reason for the cancelation or for putting my account in review. But I assume it's because I paid the card bill once or twice from my wife's bank account since they asked me about that in detail. My spend was around 30L-35L.

Worrying thing, I paid my yearly renewal fees(around 80k I think) for my platinum charge card only in December 2024. I have asked them to refund this because its been only 1-2 month. They are saying its non-refundable even though they are the ones who canceled the account.

I have been using AMEX since 2017. Completely disappointed with this level of service. I still haven't paid this month due ~ 3 Lak. I wanted to wait until they solve this refund issue.

What are my options here? Has anyone experienced this?

I would 100% not recommend AMEX to anyone if they are just going to steal 80k in the name of annual service fees and not provide any service.

 

[Hello_World]

If your spending is high compared to your salary, or ITR, then they will cancel it. I have experienced this, and they don't accept wife income or family income because that's a different PAN card. Your legit spends/expenses should match your income. Also, if there are high degree of cancellations, refunds, money rotation then also AMEX will cancel it.

 

[BVCBVC is verified member.]

Can you move this thread to amex forum please?

It's already in Amex Forum only.

 

[theglobalinvestor]

Better pay the dues in full by due date to avoid interest charges and other fees. You can then take up the issue of card cancelation and pro rata refund with pno, ombudsman etc as you wish.

 

[theglobalinvestor]

Amex flags payments from third parties, your wife in this case, as potential money laundering. Once it goes into financial review and your account is canceled, there is no scope for reinstatement or refund. That is their policy and as per the card terms you agreed to when joining.

Your only option is to proceed with nodal officer, rbi or legal recourse. YMMV. If it were me, I would simply move on. As it's not worth the hassle imo. Good luck!

 

[dexter_greycells]

To play the devil's advocate - I can understand why banks / card issuers don't disclose details like the ones that OP is seeking. Once customers come to know about the specific restrictions (hypothetical example - A single spend of Rs 1L or more on RummyCircle triggers a review), then they work around them (continuing with the hypothetical example - Spend 99.99K or lesser on RummyCircle in a single transaction). In today's day and age, someone will then put up a Reddit or TF thread, or worse, a reel/short for boasting / likes and make it a headache for the bank / card issuer.