Thanks to the thread Thread 'AU Bank Credit Card - How To Get Lifetime Free Credit Card From AU Bank - Lifetime Free Company List' https://www.technofino.in/community...-from-au-bank-lifetime-free-company-list.177/
I applied and got my LTF Zenith under 1 week.
Special thanks to @suhailmz who addressed my queries regarding the application!! also sharing a few points which were shared with me in our conversation.
TAKE SCREENSHOT OF EVERY PAGE OF APPLICATION AND RECORD EVERY CALL!
1. my company was in the list in the above thread, so i started application online.
2. I stopped at the card selection page where it was showing me zenith was available.
3. next day, I received calls from their executives asking me for the reason of leaving the application incomplete. i mentioned the ltf query, so they checked and confirmed verbally over the phone that the card will be ltf.
4. they mainly want some incentives, so they give their bank employee code to put in while applying. though not required, i did that (and noted down the name and employee number just in case the card delivered is not ltf so that i can escalate if required).
5. MOST IMPORTANT - VIDEO KYC NEEDS TO BE COMPLETED TWICE: This was faced by both me and @suhailmz . Video kyc gets completed and you also get a success message. even the agent tells that everything is successful. but a few minutes later, i get an sms that video kyc is incomplete. i contact their team and they confirm that it is incomplete. so i open the website application form again and complete the kyc again. this time i receive and sms saying video kyc successful.
In kyc, they will ask for pan, your photo will be taken, a signature that you will have to do in front of the camera on blank paper. the kyc agents are quite good at their job.
6. within 2 days, my card is dispatched.
7. Painful part: Bluedart courier guy comes for delivery when i am out of city and insists that in my absence, he should leave the parcel with my neighbors or security guard. he even tries to convince me that the parcel is not a bank card so it is okay to leave with others. and also kind of scolds me on how i am not trusting my neighbors and security guards of my building. i ask him to reschedule and disconnect the call.
8. even after rescheduling the delivery, i get no update from bluedart on the new day.....so i escalate via email to all the ids mentioned on their website and also call their customer care many times. ultimately they prioritise and give me my card.
9. the welcome kit mentions annual and joining fees as NIL, so no need to escalate or confirm from bank.
feel free to ask any doubts in the process, i might be able to help if i know the answers.
Now my questions:
1. the priority pass that comes with the card, it expires in 3 years. is it valid only for 3 years for zenith? or do we have to manually ask for renewal every 3 years?
2. Priority pass for addons: it is mentioned that addon priority pass will also have 8 complimentary 'access'. for addon, is the pp 'visit' also complimentary? because for pp, 'access' and 'complimentary visit' are 2 different things (for eg indusind legend offers only access to intl lounge, not complimentary).
3. are the welcome offers also applicable for ltf cards?
4. is priority pass preactivated?
5. does priority pass require a password/pin?
overall, i am very impressed with the speed of au bank, their ease of reaching customer service (they have 1800 helpline, unlike the chargeable 1860 which my prepaid phone cannot connect to) and their app.
I applied and got my LTF Zenith under 1 week.
Special thanks to @suhailmz who addressed my queries regarding the application!! also sharing a few points which were shared with me in our conversation.
TAKE SCREENSHOT OF EVERY PAGE OF APPLICATION AND RECORD EVERY CALL!
1. my company was in the list in the above thread, so i started application online.
2. I stopped at the card selection page where it was showing me zenith was available.
3. next day, I received calls from their executives asking me for the reason of leaving the application incomplete. i mentioned the ltf query, so they checked and confirmed verbally over the phone that the card will be ltf.
4. they mainly want some incentives, so they give their bank employee code to put in while applying. though not required, i did that (and noted down the name and employee number just in case the card delivered is not ltf so that i can escalate if required).
5. MOST IMPORTANT - VIDEO KYC NEEDS TO BE COMPLETED TWICE: This was faced by both me and @suhailmz . Video kyc gets completed and you also get a success message. even the agent tells that everything is successful. but a few minutes later, i get an sms that video kyc is incomplete. i contact their team and they confirm that it is incomplete. so i open the website application form again and complete the kyc again. this time i receive and sms saying video kyc successful.
In kyc, they will ask for pan, your photo will be taken, a signature that you will have to do in front of the camera on blank paper. the kyc agents are quite good at their job.
6. within 2 days, my card is dispatched.
7. Painful part: Bluedart courier guy comes for delivery when i am out of city and insists that in my absence, he should leave the parcel with my neighbors or security guard. he even tries to convince me that the parcel is not a bank card so it is okay to leave with others. and also kind of scolds me on how i am not trusting my neighbors and security guards of my building. i ask him to reschedule and disconnect the call.
8. even after rescheduling the delivery, i get no update from bluedart on the new day.....so i escalate via email to all the ids mentioned on their website and also call their customer care many times. ultimately they prioritise and give me my card.
9. the welcome kit mentions annual and joining fees as NIL, so no need to escalate or confirm from bank.
feel free to ask any doubts in the process, i might be able to help if i know the answers.
Now my questions:
1. the priority pass that comes with the card, it expires in 3 years. is it valid only for 3 years for zenith? or do we have to manually ask for renewal every 3 years?
2. Priority pass for addons: it is mentioned that addon priority pass will also have 8 complimentary 'access'. for addon, is the pp 'visit' also complimentary? because for pp, 'access' and 'complimentary visit' are 2 different things (for eg indusind legend offers only access to intl lounge, not complimentary).
3. are the welcome offers also applicable for ltf cards?
4. is priority pass preactivated?
5. does priority pass require a password/pin?
overall, i am very impressed with the speed of au bank, their ease of reaching customer service (they have 1800 helpline, unlike the chargeable 1860 which my prepaid phone cannot connect to) and their app.
