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[Need advice] Jio Bank saying only new customers will get Rupay plat DC, asked me to close and reopen

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xfactcc

xfactcc

TF Premier
Contributor
Hi,

As the headline explains, I have years long Jio PB account, I am still stuck with UPI dummy DC. I contacted their CS and got informed that Rupay Plat DC will be available in future for me but not sure when...

They asked me to close existing account and open a new one for immediate issuance. Are they right or just being stupid customer service?
Seeking your valued opinion/advice, what should I do? I am gaining no benefit with existing account, yet opening a new account might give me a decent DC at least.

Thanks!
 
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xfactcc said:
Hi,

As the headline explains, I have years long Jio PB account, I am still stuck with UPI dummy DC. I contacted their CS and got informed that Rupay Plat DC will be available in future for me but not sure when...

They asked me to close existing account and open a new one for immediate issuance. Are they right or just being stupid customer service?
Seeking your valued opinion/advice, what should I do? I am gaining no benefit with existing account, yet opening a new account might give me a decent DC at least.

Thanks!
Click to expand...
I have jio PB from years back too.
I have open debit card section and it showed me to upgrade to virtual rupay platinum or physical rupay platinum ( chargeble 300) .I just opted for virtual card. In matter of seconds I was issued a new virtual platinum debit card
 
tharun said:
I have jio PB from years back too.
I have open debit card section and it showed me to upgrade to virtual rupay platinum or physical rupay platinum ( chargeble 300) .I just opted for virtual card. In matter of seconds I was issued a new virtual platinum debit cards
Click to expand...
Same happened to mee. I got this yesterday
 
I created a Jio PB account. It shows a UPI-only virtual debit card without CVV.

There's a note written at top : you can now upgrade your dc for enhanced benefits, but there is no option to upgrade.

Also I had opted for an account with virtual rupay platinum card.


Should i just wait or need to place a request?
 
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knight said:
I created a Jio PB account. It shows a UPI-only virtual debit card without CVV.

There's a note written at top : you can now upgrade your dc for enhanced benefits, but there is no option to upgrade.

Also I had opted for an account with virtual rupay platinum card.


Should i just wait or need to place a request?
Click to expand...
Did you complete your vkyc?
If already done, wait for 48 hours
 
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