Need Help

[Deleted member 11974]

Hi,
Yesterday i did a credit card repayment towards axis bank through mobikwik.
Now i havent received any confirmation from axis that amount has been credited so i am a bit skeptical regarding whether i entered my card details correctly.
What is the axis customer email for magnus so that i can ask them with the help of transaction id whether the money has been credited or not?

 

[KingAAR]

if you have typed a digit wrong or reversed them , mostly it will be wrong card number , so it might get refunded.
Generally MOBIKWIK takes 3-5 days for cc bill payments, so wait for a day or if you feel worried contact MOBIKWIK and ask for the card number you made payment for..

 

[Tejo]

Hi,
Yesterday i did a credit card repayment towards axis bank through mobikwik.
Now i havent received any confirmation from axis that amount has been credited so i am a bit skeptical regarding whether i entered my card details correctly.
What is the axis customer email for magnus so that i can ask them with the help of transaction id whether the money has been credited or not?

email.services@axisbank.com is best for sure, than nodal officers.

You can instantly chat with customer support via Axis.com website and raise an sr.

 

[Deleted member 11974]

if you have typed a digit wrong or reversed them , mostly it will be wrong card number , so it might get refunded.
Generally MOBIKWIK takes 3-5 days for cc bill payments, so wait for a day or if you feel worried contact MOBIKWIK and ask for the card number you made payment for..

do they give the card number
because i faced the same situation with bajaj finserv wallet and they werent able to give me card number
also i have done hdfc card payments and they have been credited almost instantly thats why

 

[Deleted member 11974]

email.services@axisbank.com is best for sure, than nodal officers.

You can instantly chat with customer support via Axis.com website and raise an sr.

thank you

 

[KingAAR]

do they give the card number
because i faced the same situation with bajaj finserv wallet and they werent able to give me card number
also i have done hdfc card payments and they have been credited almost instantly thats why

try it out , but I would suggest you to wait

 

[Deleted member 11974]

try it out , but I would suggest you to wait

ok

 

[Tejo]

Hdfc, mobikwik relationships quite high.

Sometimes payments via mobikwik takes 3 days for axis to confirm and show in statement.

If it's invalid card will be shown as pending in mobikwik. If it's credited to wrong credit number ac then it will take many days to recover.

I just advice wait 3 days, if payment is not updated in statement and mobikwik confirms payment is successfully. Then raise sr to recover the money.

 

[Deleted member 11974]

Hdfc, mobikwik relationships quite high.

Sometimes payments via mobikwik takes 3 days for axis to confirm and show in statement.

If it's invalid card will be shown as pending in mobikwik. If it's credited to wrong credit number ac then it will take many days to recover.

I just advice wait 3 days, if payment is not updated in statement and mobikwik confirms payment is successfully. Then raise sr to recover the money.

sure
thank you

 

[Chaitanya-a]

Try to check your Axis card statement once whether payment has been settled or not. I too paid via MobiKwik day before yesterday and didn't get any notification from Axis but payment was settled in card Statement.

 

[Deleted member 11974]

Try to check your Axis card statement once whether payment has been settled or not. I too paid via MobiKwik day before yesterday and didn't get any notification from Axis but payment was settled in card Statement.

sure will do that as well
as of now it hasnt been credited

 

[murali_7]

sure will do that as well
as of now it hasnt been credited

Does payment got reflected on your axis cc?

 

[Deleted member 11974]

Does payment got reflected on your axis cc?

yes
it happened the same day itself
didnt receive any notification
saw it in the statement

 

[nrb]

yes
it happened the same day itself
didnt receive any notification
saw it in the statement

for this kind of txn, the notification is not coming from bank.
but it will show in the card statement.
also it might take 2/3 days, but the date it will show is the date you paid.

 

[Deleted member 11974]

for this kind of txn, the notification is not coming from bank.
but it will show in the card statement.
also it might take 2/3 days, but the date it will show is the date you paid.

why only for mobikwik
i do repayments through cred and i received notifications that amount is credited

 

[Tejo]

why only for mobikwik
i do repayments through cred and i received notifications that amount is credited

mobikwik pays to axis, visa fund transfer method.

mostly notifications for imps,upi,neft,rtgs transfers only

 

[Deleted member 11974]

but in the statement it reflected as mobikwik upi

 

[Tejo]

but in the statement it reflected as mobikwik upi

might axis not enabled sms service for third party upi payments|

once pay 1 inr to cc.91<linkedphno.><last cc 4 digits> (not sure) and check your getting sms or not

if not raise an sr

 

[Deleted member 11974]

wil

might axis not enabled sms service for third party upi payments|

once pay 1 inr to cc.91<linkedphno.><last cc 4 digits> (not sure) and check your getting sms or not

if not raise an sr

willl do this