Negative points showing in imobile app

[Bhavik]

I have emeralde private metal credit card. A few days ago I used all the reward points on my card on the ishop portal while buying flight tickets, when I opened my imobile app it was showing -13000(approx) reward points. When I asked icici customer care they informed me that due to a technical glitch, I was credited extra rewards points and that was the reason the extra points that were credited were showing in negative. What should I do?

 

[Indian]

mine 6236 negative and funny thing is they forgot to bill one transaction which i was done last month , today its showing in unbilled transaction, None of the banks are perfect