Newly Issued AMEX Card says “Account Locked Out”

[Alex292929]

I received my second AMEX card (Gold) but faced an issue when trying to add it to my existing AMEX Platinum Travel account, showing an “account is locked” error.

Chat Support advised creating a separate account for the new card, which doesn’t make sense.
Call Support said they couldn’t access my account details yet because the card was only approved yesterday and suggested waiting 24 hours.

 

[Alex292929]

Update-

 

[Wealth is my birth right!]

Never heard of such 24 hr in AmEx
Added upto 3 cards back to back seamlessly

 

[SSV]

I received my second AMEX card (Gold) but faced an issue when trying to add it to my existing AMEX Platinum Travel account, showing an “account is locked” error.

Chat Support advised creating a separate account for the new card, which doesn’t make sense.
Call Support said they couldn’t access my account details yet because the card was only approved yesterday and suggested waiting 24 hours.
View attachment 58664

You have to create a new account.. I had done this recently...

It seems there is an option to have all in one account but it takes time and Amex has to take request for this and work on it.. while they are working on it you won't have access to your Gold card , if you choose this way...

My MR point are linked at the back end and shown in both the accounts... even though I created a seperate account for Gold..


Now, I have two accounts
1) MRCC and Plat Travel - one account
2) Gold - 2nd account..

The commbined pool of MR points are shown in both the accounts.

I opened MRCC Plat Travel and Gold in that order.
All MR points are visible in all the accounts and added to one pool of MR points..

 

[BVCBVC is verified member.]

You have to create a new account.. I had done this recently...
It seems there is an option to have all in one account but it takes time and Amex has to take request for this and work on it..

My MR point are linked at the back end and shown in both the accounts...'


Now, I have two accounts
1) MRCC and Plat Travel - one account
2) Gold - 2nd account..

The commbined pool of MR points are shown in both the account.

I opened MRCC Plat Travel and Gold in that order.
All MR points are visible in all the accounts and added to one pool of MR points..

Some users are reporting this issue quite often.

 

[SSV]

Some users are reporting this issue quite often.

Yes, it is the latest trend set by Amex..

 

[BVCBVC is verified member.]

Yes, it is the latest trend set by Amex..

Seems some backend issue, they couldn't address.

Earlier it was not there. I had 3 cards within a span 3 months (June 23 to Sep 23) and everything worked well.

 

[SSV]

Seems some backend issue, they couldn't address.

Earlier it was not there. I had 3 cards within a span 3 months (June 23 to Sep 23) and everything worked well.

Probably they want to seperate these , we dont know..

 

[Alex292929]

I've actually emailed them and raised a request through chat support to link my gold card to my existing account. So, I'll wait a few more days and won't create a new account for now. Let's see if this gets resolved.
Thanks for the info @SSV

 

[BVCBVC is verified member.]

Probably they want to seperate these , we dont know..

Yes, Might be they are segregating Charge cards and credit cards.

 

[SSV]

Yes, Might be they are segregating Charge cards and credit cards.

Yes, that is most likely their plan..

 

[SSV]

I've actually emailed them and raised a request through chat support to link my gold card to my existing account. So, I'll wait a few more days and won't create a new account for now. Let's see if this gets resolved.
Thanks for the info @SSV

Mark my above post as " solution" if you feel it has solved your query...

Newly Issued AMEX Card says “Account Locked Out”

I received my second AMEX card (Gold) but faced an issue when trying to add it to my existing AMEX Platinum Travel account, showing an “account is locked” error. Chat Support advised creating a separate account for the new card, which doesn’t make sense. Call Support said they couldn’t access...

www.technofino.in

 

[Alex292929]

Probably they want to seperate these , we dont know..

chat support-

 

[Wealth is my birth right!]

Probably they want to seperate these , we dont know..

24k gold collection AmEx want to streamline

 

[SSV]

24k gold collection AmEx want to streamline

could be.. but for that they need to add MRCC also...
here we are talking about only Charge cards..
Charge card Gold they dont want to club with MRCC or Plat travel..

Lets see what happens...

 

[Alex292929]

could be.. but for that they need to add MRCC also...
here we are talking about only Charge cards..
Charge card Gold they dont want to club with MRCC or Plat travel..

Lets see what happens...

Did you try clubbing both?

 

[SSV]

Did you try clubbing both?

no . .
not required as of now for me.
I dont want to complicate the system unless I require it for any specific purpose

 

[Alex292929]

no . .
not required as of now for me.
I dont want to complicate the system unless I require it for any specific purpose

Yes, but don’t you think it’s a bit of a hassle to log into two different accounts? I find it to be a bit inconvenient ):

 

[350modena]

Also two separate accounts - one app of amex cannot switch between accounts; one has to forget one login and then do another. So won't this be a hassle!

Yes, but don’t you think it’s a bit of a hassle to log into two different accounts? I find it to be a bit inconvenient ):

 

[phoenix1386]

You have to create a new account.. I had done this recently...

It seems there is an option to have all in one account but it takes time and Amex has to take request for this and work on it.. while they are working on it you won't have access to your Gold card , if you choose this way...

My MR point are linked at the back end and shown in both the accounts... even though I created a seperate account for Gold..


Now, I have two accounts
1) MRCC and Plat Travel - one account
2) Gold - 2nd account..

The commbined pool of MR points are shown in both the accounts.

I opened MRCC Plat Travel and Gold in that order.
All MR points are visible in all the accounts and added to one pool of MR points..

No way to link both accounts?