Newly Issued AMEX Card says “Account Locked Out”

[Alex292929]

I received my second AMEX card (Gold) but faced an issue when trying to add it to my existing AMEX Platinum Travel account, showing an “account is locked” error.

Chat Support advised creating a separate account for the new card, which doesn’t make sense.
Call Support said they couldn’t access my account details yet because the card was only approved yesterday and suggested waiting 24 hours.

 

[Alex292929]

No way to link both accounts?

Raise a ticket with AMEX chat support, your cards will be linked with in a week.