Hi Guys,
On January 28th, I booked an Ola Electric S1 Pro Gen 2 for ₹1,50,500. Ola offers the option to split the payment, and they were providing a 5% instant discount (up to ₹5,000) on selected credit card EMIs. To maximize the discount, I decided to proceed with a split payment using two IDFC credit cards, which allowed me to avail a total discount of ₹7,500.
The booking was confirmed, and I was excited about my first electric scooter experience.
However, on January 31st, Ola launched the new Ola S1 Pro Gen 3 model. Even the showroom staff were unaware of this launch when I booked on January 28th. Due to this, Ola heavily discounted the older Gen 2 model by around ₹20,000 and also introduced an introductory offer for the new Gen 3 model.
I wanted to modify my booking to the newer version, but the app did not allow me to do so. As a result, I initiated a cancellation request in the app on January 31st, intending to rebook either the discounted Gen 2 or the new Gen 3 model once the cancellation was processed.
Since then, I have tried reaching out to Ola through every possible channel, showroom support, email support, telephone support, and even Twitter support, but no one has been able to assist me.
As of now, the cancellation has not been processed, and the order remains on hold in the Ola app. Meanwhile, the EMIs have already been converted on both IDFC credit cards.
In this situation, what can be done to resolve this issue?
On January 28th, I booked an Ola Electric S1 Pro Gen 2 for ₹1,50,500. Ola offers the option to split the payment, and they were providing a 5% instant discount (up to ₹5,000) on selected credit card EMIs. To maximize the discount, I decided to proceed with a split payment using two IDFC credit cards, which allowed me to avail a total discount of ₹7,500.
The booking was confirmed, and I was excited about my first electric scooter experience.
However, on January 31st, Ola launched the new Ola S1 Pro Gen 3 model. Even the showroom staff were unaware of this launch when I booked on January 28th. Due to this, Ola heavily discounted the older Gen 2 model by around ₹20,000 and also introduced an introductory offer for the new Gen 3 model.
I wanted to modify my booking to the newer version, but the app did not allow me to do so. As a result, I initiated a cancellation request in the app on January 31st, intending to rebook either the discounted Gen 2 or the new Gen 3 model once the cancellation was processed.
Since then, I have tried reaching out to Ola through every possible channel, showroom support, email support, telephone support, and even Twitter support, but no one has been able to assist me.
As of now, the cancellation has not been processed, and the order remains on hold in the Ola app. Meanwhile, the EMIs have already been converted on both IDFC credit cards.
In this situation, what can be done to resolve this issue?
