One Plus 10 Pro Green Line issue after recent Software Update

[avikrish]

I have recently got a android update on my one plus 10 pro and after that i see a green line on my screen, its not going off even after restarts.

My phone is almost 2 years old, so it is out of warranty.

Will one plus resolve my issue even if its out of warranty for free?

If yes, anyone tried for one plus 10 pro?

will they change the software (reset) or provide a new display ?

Please help

 

[dealminer]

Will one plus resolve my issue even if its out of warranty for free?

Yes they'll. They're providing free fix for green line issues. Or you can choose for exchange at very good rate.

If yes, anyone tried for one plus 10 pro?

Tried on 9 pro, 3yrs old phone.

will they change the software (reset) or provide a new display ?

They'll change the complete display assembly which include side buttons too for free just visit the service centre.

 

[avikrish]

Yes they'll. They're providing free fix for green line issues. Or you can choose for exchange at very good rate.

Tried on 9 pro, 3yrs old phone.

They'll change the complete display assembly which include side buttons too for free just visit the service centre.

thank you for the info

 

[denisjos]

This is a known issue for them. You just need to visit customer care of oneplus. They provide lifetime warranty for green line issue. I got this issue on one plus 9 pro and they fixed it.
Only problem I faced was that the centre I took it to in Bangalore was crowded so I was without a phone for 2-3 hours and most centres don't take the repair post 5pm since by that time they will have a bunch of repairs scheduled till close time.
So plan in advance

 

[prankster]

I have recently got a android update on my one plus 10 pro and after that i see a green line on my screen, its not going off even after restarts.

My phone is almost 2 years old, so it is out of warranty.

Will one plus resolve my issue even if its out of warranty for free?

If yes, anyone tried for one plus 10 pro?

will they change the software (reset) or provide a new display ?

Please help

Yes, I have replaced my screen twice and I'm using 8T, which is 4.5 years old, still has lifetime screen replacement warranty. Do login and check RCC though, you can book appointment from there if option for screen replacement is visible.
Also before you go to the service center, ask over call for screen availability, only proceed when they say it's available. Parts availability could take time.
Carry your original bill, can show in phone if purchased online.
P. S: They could still reject the free replacement if device has even small damages, so check that beforehand.

 

[dealminer]

thank you for the info

And ya visit the authorised service centre immediately after it opens up in the morning, they'll fix it hand to hand or you'll have to face long waiting hours or they'll ask you to leave the device.

 

[avikrish]

This is a known issue for them. You just need to visit customer care of oneplus. They provide lifetime warranty for green line issue. I got this issue on one plus 9 pro and they fixed it.
Only problem I faced was that the centre I took it to in Bangalore was crowded so I was without a phone for 2-3 hours and most centres don't take the repair post 5pm since by that time they will have a bunch of repairs scheduled till close time.
So plan in advance

I am also looking in Bangalore, can you tell me which service center you have choosen ?

 

[denisjos]

I went to the one in galleria mall yelahanka

 

[avikrish]

I went to the one in galleria mall yelahanka

I have been asking one plus service centre across bangalore, vijayawada, guntur

But every one mentions spare parts not available. One plus customer care states to submit phone so that they can support.

But people in service centre states we cannot guarantee when we can give phone back until we get spare parts.


I lost on oneplus, these are cheap tricks to make customers buy some other device on exchange forcefully.

Any other way I can get this sorted ?

 

[hender]

Yes they'll. They're providing free fix for green line issues. Or you can choose for exchange at very good rate.

Tried on 9 pro, 3yrs old phone.

They'll change the complete display assembly which include side buttons too for free just visit the service centre.

A software upgrade triggered this green line issue, on already running smoothly phone.
And they can't fix it in software!!!

 

[denisjos]

A software upgrade triggered this green line issue, on already running smoothly phone.
And they can't fix it in software!!!

The software update caused a hardware issue but that is not reversible

 

[denisjos]

I have been asking one plus service centre across bangalore, vijayawada, guntur

But every one mentions spare parts not available. One plus customer care states to submit phone so that they can support.

But people in service centre states we cannot guarantee when we can give phone back until we get spare parts.


I lost on oneplus, these are cheap tricks to make customers buy some other device on exchange forcefully.

Any other way I can get this sorted ?

The one in yelahanka galleria mall did it in about 3 hrs or so on a Friday. And lots of others were there with the same issue. Try it out

 

[hender]

The software update caused a hardware issue but that is not reversible

Very strange, as a company Reputation as well Cost Involved in replacement too .. Not a good decision !!