Paytm email regarding wallet cashback complaint

[ramandeep]

Hi recently purchased on flipkart and there was a offer of 100 rs cashback on paytm if paid through paytm wallet. Cashback was to be credited within 24 hrs in wallet, but haven't received yet and also raised a ticket on paytm, still no response from them been 2 days. Please share email id so i can complaint regarding the same.
Could min KYC could be a reason but chances are less for that, as i can load wallet upto 10k and current its 0 amount.
So provide email so i can complain to them.

 

[ramandeep]

Pending cashback points/cashback takes atleast 7 working days to settle. Sent a message in twitter, if needed urgently. Then also, they'll say wait for 48 hours to get the cashback, try once. Usually it will credit but takes time.

View attachment 11690

Will try that

 

[ramandeep]

On another serious note:
You will get the cb in 30 days for sure, the reason for that is, they wait for, if you cancel the order & refund comes, then pending state cb will become 'jadoo' (means gone from pending state to you won't see that there)
Else
If you don't cancel then it will be posted in 30 days


Some cashbacks, like for add money, send money, Tata play, CC bill payment, etc can not be reversed & hence are instantly credited.
While cashbacks, like on Flipkart, aren't credited instantly as you can cancel that order (reverse the txn), hence reversing in cb, so instead of credit instantly they credit on 30th/31st day

okay

 

[ramandeep]

I just escalated the issue with the ticket number at nodal@paytm.com and received the cashback within 4 hrs with their reply that ticket has been processed.