Paytm personal loan query

[Cosmicgaze]

Friend has an ongoing personal loan from Paytm. Lender being hero fincorp since July 23. He has always been up to date with payments infact would make the payment on Paytm app before the auto debit.
Today he recieved a sms from CIBIL about changes to his report.
Since he does not subscribe to it anymore he used Paytm’s credit score check which fetched the latest report.
Under loans showed only his post paid active but not the personal loan. The loan amounts also do not reflect it.
So he checked closed accounts and there it was marked as settled opening it further. Shows willfulldefault settled.
However he has been making timely payments and never received any notifications that emi was overdue even the loan statements shows current balance and zero over dues.
What should he do about this?

 

[gauravbhati]

Hero customer care was prompt asked him to give a soft copy of the CIBIL report and control number. He did the needful and they responded will investigate and then responded the necessary corrections will be visible in 45 days.

Great... Other lenders might have taken time to resolve the issues...

I've closed 2-3 BNPL accounts as they reflect as PL on cibil... Mailing them and doing the closure drama since 10 days now... Still they've not closed the account... God knowns when the NOC will be issued and the CIBIL will reflect the closure...