I wanted to share my contrasting experience regarding the renewal of my Platinum Charge Card, which I had initially taken in September of last year.
Unlike the smooth and generous process some members have mentioned, my renewal journey has been far from satisfactory. When I reached out to inquire about offers, I was told that I would be eligible for 60,000 Membership Rewards (MR) points upon renewing my card with a ₹70,000 renewal fee. This seemed like a fair deal, and I was ready to proceed based on this offer.
However, despite my assurance that I would renew, the offer was later withdrawn, with the explanation being that I didn’t “opt for the offer.” This was confusing and frustrating, as I had clearly discussed the terms with the representative, who made no mention of additional conditions.
What adds to my disappointment is hearing about other cardholders who received the 60,000 MR points immediately upon confirming their renewal—sometimes with far less spending than I have had on my card. This inconsistency in how offers are extended and honored makes me question the value of loyalty to American Express.
While I do appreciate some of the card’s perks, like Centurion Lounge access (I recently visited the Delhi T3 lounge, which was a nice experience), these alone don’t justify the steep renewal fee, especially when renewal benefits are handled so inconsistently.
For anyone considering renewing their Platinum Charge Card, I strongly recommend documenting all communications with customer representatives and getting confirmation in writing.
I’m curious if others have faced similar issues with renewal offers. It would be helpful to know how you managed to resolve them...
Greetings from American Express!
This is with reference to the matter highlighted by you regarding your American Express Platinum Card.
We acknowledge receipt of your recent complaint and appreciate your efforts in bringing this matter to our attention.
After a thorough review of your complaint, we would like to reiterate our position on the matter. We request you to consider our response dated December 06,2024 as Bank’s final response as we would not be able to pursue this matter any further. Any future correspondence or inquiries regarding this matter which provides no new evidence, will be filed without a response.
With regards to the concern highlighted, we wish to confirm you that as per the investigation, we found out that you never opted for any offer given to you, hence same was not added on your card account. Further, we checked with concerned departments, and we are unable to accede to your request to offer 60K membership rewards points.
While we completely understand that us not being able to respond more favorably on this may disappoint you, we assure you that as a service-oriented organization we took all the steps that we could have, to assist you in this matter. We deeply appreciate your understanding in this regard.
Additionally, you can reach out to our customer service (Available 24*7) team at 1800-419-2122 for any assistance or you can download our mobile application to check the details and chat with the representative for query related to your card account -
https://www.americanexpress.com/in/customer-service/digital/amex-app.html
Thanking you for your understanding and support.
Stay Safe and Stay Healthy.
Note: Please do not change the subject line of the email while responding.
If you are not satisfied with the redressal of the complaint provided by the bank or if you have not received any response from the bank within one month i.e. 30 days of logging a complaint with us, you may approach the Office of Banking Ombudsman for Grievance Redressal at
https://cms.rbi.org.in. For any further information regarding our Grievance Redressal Policy or the Banking Ombudsman scheme, please visit our website
https://www.americanexpress.com/in/legal/customer-complaint-grievance-redressal-policy.html
Yours sincerely,
American Express
