PNB credit card Payment not reflected

[c640]

Hi Technofino Members,

I had paid my PNB Credit Card amount on 29.07.2024 but the payment has not reflected in my credit card. I had paid via mobikwik app and it shows successful payment. I had contacted PNB Customer Care for the same but they said payment has not received till now. I have raised concern on both Mobikwik and PNB customer care but still get nothing response.

Can anyone suggest what should I do now?

 

[Jeba M]

Hi Technofino Members,

I had paid my PNB Credit Card amount on 29.07.2024 but the payment has not reflected in my credit card. I had paid via mobikwik app and it shows successful payment. I had contacted PNB Customer Care for the same but they said payment has not received till now. I have raised concern on both Mobikwik and PNB customer care but still get nothing response.

Can anyone suggest what should I do now?

For which PNB card you used mobikwik. In my experience, PNB PLATINUM cc bill payment gets always failed but PNB select payment gets settled within 2 days.

 

[c640]

For which PNB card you used mobikwik. In my experience, PNB PLATINUM cc bill payment gets always failed but PNB select payment gets settled within 2 days.

But it has been 10 days but still no response

 

[akki7163]

But it has been 10 days but still no response

How much amount you have paid???

Ask Mobikwik, Reference Number.

 

[Jeba M]

But it has been 10 days but still no response

First you tell me card variant then only I can conclude

 

[c640]

First you tell me card variant then only I can conclude

Pnb platinum rupay credit card

 

[c640]

How much amount you have paid???

Ask Mobikwik, Reference Number.

Mobikwik has provided the reference number but pnb constantly denied that payment has not been received.

 

[Jeba M]

Pnb platinum rupay credit card

Ok. Actually your payment is failed but mobikwik is showing sucess. mobikwik is the culprit here. So to avoid late payment consequences pay your bills once again with PNB platform and inform to mobikwik for refund. They may not agree. After 30 days file ombudsman complaint and claim compensation

 

[Jeba M]

Ok. Actually your payment is failed but mobikwik is showing sucess. mobikwik is the culprit here. So to avoid late payment consequences pay your bills once again with PNB platform and inform to mobikwik for refund. They may not agree. After 30 days file ombudsman complaint and claim compensation

For my ombudsman complaint got 6k compensation for Rs.1000 /- bill payment failure.

 

[c640]

Ok. Actually your payment is failed but mobikwik is showing sucess. mobikwik is the culprit here. So to avoid late payment consequences pay your bills once again with PNB platform and inform to mobikwik for refund. They may not agree. After 30 days file ombudsman complaint and claim compensation

Ok, Is it possible to filed complaint before 30 days. Can you please suggest me to whom I file a complaint against i.e. Mobikwik or PNB Card

 

[Jeba M]

Ok, Is it possible to filed complaint before 30 days. Can you please suggest me to whom I file a complaint against i.e. Mobikwik or PNB Card

I clearly told you it is Mobikwik fault. Before 30 days nothing is possible even mobikwik may tell you the payment is successful from their end. So, gather the details and wait for 30 days completion. Mobikwik taken more than 2months to settle my ombudsman complaint so be patient.