Priority Pass Fraud! Charged for a never used service

[coding77]

Greetings Technofino community,

This is my first post and sadly, it’s due to an issue I’m facing.

I have an SBI PRIME Vistara credit card, which came with a Priority Pass membership.

Issue:

While checking transactions on my other SBI card, I happened to notice a charge on the Vistara CC. On 8/4/25, there was a deduction labeled Priority Pass for ₹2310.66, along with GST charges (2 x ₹207.96). There was also a Principal Debit and Credit of ₹0.58, though I'm not sure what that’s about.

I reached out to both SBI and Priority Pass support. Here's what I got:

Priority Pass: They said they can’t help or even view the usage since it’s managed by the issuing bank. They asked me to contact SBI directly.

SBI Credit Card support: They mentioned that a usage was recorded on 1st Feb 2025 at a lounge named “Enclave Lounge.” They said they'll get back to me with more details by Monday.


The problem is:

I have never used the Priority Pass—not even once.

I did no travel in Q1 2025 and was in Chennai the entire time.

I checked, and there’s no Enclave Lounge at Chennai Airport.

The card hasn’t been lost or misplaced—it's been with me the whole time and still looks unused (no swipe marks, etc.).


Can anyone help or advise what I should do next? I’m not okay with paying for a system error or a service I haven’t even used.

Thanks

 

[nh124001]

issue a chargeback and complaint to nodal officer

 

[coding77]

issue a chargeback and complaint to nodal officer

I am not getting any option for dispute transaction on the SBI CC application.

 

[anujdit]

Usually this happened when you use the card and they enter guest too. However you mentioned that you have never used the card then ask them the lounge slip and boarding pass scan details. SBI will revert the charges, once you ask for proof of transaction.

 

[coding77]

Usually this happened when you use the card and they enter guest too. However you mentioned that you have never used the card then ask them the lounge slip and boarding pass scan details. SBI will revert the charges, once you ask for proof of transaction.

Got it! I will ask them these documents once they revert back to me on Monday. Let's see what happens.

 

[Talkwithfino]

Greetings Technofino community,

This is my first post and sadly, it’s due to an issue I’m facing.

I have an SBI PRIME Vistara credit card, which came with a Priority Pass membership.

Issue:

While checking transactions on my other SBI card, I happened to notice a charge on the Vistara CC. On 8/4/25, there was a deduction labeled Priority Pass for ₹2310.66, along with GST charges (2 x ₹207.96). There was also a Principal Debit and Credit of ₹0.58, though I'm not sure what that’s about.

I reached out to both SBI and Priority Pass support. Here's what I got:

Priority Pass: They said they can’t help or even view the usage since it’s managed by the issuing bank. They asked me to contact SBI directly.

SBI Credit Card support: They mentioned that a usage was recorded on 1st Feb 2025 at a lounge named “Enclave Lounge.” They said they'll get back to me with more details by Monday.


The problem is:

I have never used the Priority Pass—not even once.

I did no travel in Q1 2025 and was in Chennai the entire time.

I checked, and there’s no Enclave Lounge at Chennai Airport.

The card hasn’t been lost or misplaced—it's been with me the whole time and still looks unused (no swipe marks, etc.).


Can anyone help or advise what I should do next? I’m not okay with paying for a system error or a service I haven’t even used.

Thanks

Second case that I have came across, involving Sbi card issued Priority Pass

You might want to check this out :

Thread 'Priority Pass Fraud! False Charges By Priority Pass'

Feb 3, 2025

Hello Technofino community, this is my first post. I wish it could've been on better circumstances.

My problem begins in October 2024. I had to visit Bali (Indonesia) for my work for 2 weeks. I had to travel from Kochi (Kerala), via Kuala Lumpur, to Bali.

I had an SBI Prime card which gave me access to Priority Pass, so I was excited to use it for the first time. This card gave me

4 complimentary visits per calendar year to International Priority Pass Lounges, outside India (max. 2 visits per quarter)
8 complimentary visits per calendar year to Domestic Lounges in India (max. 2 visits...

• Joel Johnson
• charges fraud priority priority pass sbi sbi prime
• Replies: 40
• Forum: New Member Section (For TF Neo)

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