For what it's worth, hypothetically, I might be buying sex toys or undergoing medical procedures or doing X number of personal things and do not feel comfortable sharing such invoices, and under the laws of our country, I don't need to share invoices or disclose my spending to the bank unless it is a regulatory ask (PMLA/FEMA).
If the bank has a problem with this merchant or MCC, what they can legally do after proper notice and disclosure is to not provide reward points or allow these transaction to go through.
But, they can't ask for your personal information and invade your privacy with a metaphorical gun to your head.
You can ask a lawyer, and he will concur that what axis bank is doing is illegal in this instance.
You are certainly right.
But since Axis sent a notice that means txns volume and frequency of that person at BharatNXT is certainly high
But nature of BharatNXT is a B2B merchant and MCC tagged is of Utility.
If bank classify it as Utility then I did not think anyone would pay Utility Bills in Lakhs every month for personal use
Since BharatNXT is B2B merchant, so it is obvious Axis has right to directly cancel the card.
Axis did it many times with Entry level Cards such as Axis Ace and Axis Flipkart without asking any justification or Invoices
Since magnus is a HNI Card, instead of Cancelling it directly, Axis is asking to justify the txns otherwise Bank will do what it deem suitable in such a case
If anyone using it for personal use then why txns are getting routed through a B2B merchant ?
if any one really did a personal txn, then I do not think he needs to route the txn via BharatNXT instead of directly Paying to the respective merchant.
In case of Personal txns, Either Actual Merchant Name Appears in Statement which Justif the Nature D2C or B2B merchant and MCC defines category of spend which will further justify whether it is for personal use or not.
One Can spend 1 Lakh for Medical Treatments but One is Spending 1 lakh on Utility , will definetly hit Axis systems and Bank is forced to either cancel the card directly or ask for justification.