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rbi ombudsman not taking complaint

  • Thread starter Thread starter prash1161
  • Start date Start date
  • Replies Replies 16
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Generally, RBI Ombudsman should be approached, with all the relevant details, ONLY AFTER

1. Giving a complaint to the BM
2. Escalated to their Grievance Channel
3. Taken to Nodal Officer and PNO.

That's the suggested route.

In some cases, you also need to file a case in the local consumer court - depending upon the type of the issue/problem.

PLEASE READ THE RELEVANT DETAILS ON THE RBI WEBSITE. And, follow the procedure suggested. Do not go by hearsay.
 
Do they need a "written complaint" - with signature - addressed to the specified office (regulated entity) . That's what I think. Read the error in this context.
No. Written here means not verbal. So complain in their website, mail or written complaint in branch all are acceptable.

This is a system error. Someone from ombudsman office will check only after few days.
 
You first need to select the file. Then click upload.

I think you have only selected the file. Else file must be >2mb.
This is the issue. You hadn't clicked upload.

Do they need a "written complaint" - with signature - addressed to the specified office (regulated entity) . That's what I think. Read the error in this context.
No. Nobody is manually checking if the document had specific details.
 
Generally, RBI Ombudsman should be approached, with all the relevant details, ONLY AFTER

1. Giving a complaint to the BM
2. Escalated to their Grievance Channel
3. Taken to Nodal Officer and PNO.

That's the suggested route.

In some cases, you also need to file a case in the local consumer court - depending upon the type of the issue/problem.

PLEASE READ THE RELEVANT DETAILS ON THE RBI WEBSITE. And, follow the procedure suggested. Do not go by hearsay.
It's a waste of time and effort. One written complaint with unsatisfactory response or no response in 30 days is enough to go to RBIO.
 
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