RBI Ombudsman Response time

[Joker]

Hi All,

I had raised a complaint against HDFC Bank to RBI Ombudsman (5th Oct) & post review within bank HDFC has submitted their response around a month back. Post this there is no update from RBI (request still open). Anyway to send a remainder to RBI or expedite the resolution? What can be the reason for the delay?

Thanks

 

[Talkwithfino]

Watching this thread.....

 

[Joker]

Bumping up for better visibility

 

[NShah]

Contact through this number-14448
Check your complaint status and talk to executive
I think there is no time limit given for resolution of complaint by RBI

 

[NShah]

@VISHESH_BANSAL guruji in ki kuch sahayta kijiye

 

[Joker]

Called 14448, they simply said wait!!

 

[Walter White]

Hi All,

I had raised a complaint against HDFC Bank to RBI Ombudsman (5th Oct) & post review within bank HDFC has submitted their response around a month back. Post this there is no update from RBI (request still open). Anyway to send a remainder to RBI or expedite the resolution? What can be the reason for the delay?

Thanks

RBI hasn't prescribed any deadline for resolution

 

[imdjay]

Mine was open for 4 months. When contacted RBIO team said to wait. Then after total 5 months. I received a response it was closed without any resolution and the case was closed under non-appealable clause.

 

[Joker]

Today the status changed to "Complaint in Process With RBI / Regulated Entity". Ombudsman complaints seems useless, RBI never reaches out for any communication & always closes requests under non-appealable clauses. The only good thing about it is banks puts slightly more efforts for issue resolution if raised to RBI.

 

[aswin2cool]

Did anyone succeed in getting a proper resolution from RBI ombudsman query. I had raised an issue related to credit card application on Axis almost 4 months back and is stuck at being checked by RBI/regulated entity for more than a month. Fingers crossed and still waiting.

 

[Sahilhenzy]

Did anyone succeed in getting a proper resolution from RBI ombudsman query. I had raised an issue related to credit card application on Axis almost 4 months back and is stuck at being checked by RBI/regulated entity for more than a month. Fingers crossed and still waiting.

They usually support Banks it's very bad.

 

[aswin2cool]

They usually support Banks it's very bad.

Having no timeline is like a open ended question which can never converge. I think this can just put some pressure on regulated entity to respond faster. But, doesn't serve as a tool to actually fill the gaps in the system 🙁.