For LTF, you need to get confirmation on email. If you email them, they will give a call back in 24 hrs and can update the details. Very fast customer service so far.
Nowhere issued the card as paid after I raised a complaint got it FYF. They ended the Superstar program without any notice when I was just two bookings away. I got the card, and then they shut the program. Now, I'm waiting for renewal. I'll either request ShopRite as LTF or close it.