Recently I placed the closure request through mail for my shoprite LTF. The retention team contacted me for a paid upgrade to ICON but I insisted on getting it LTF. After sometime, the agent agreed and my LTF icon reached me yesterday. The whole process took just a week and I was pleasantly surprised by the quick support from RBL bank. I even got a mail confirmation of the same just for my peace of mind. The icon card packaging looked amazing and the card felt nice than many cheap cards. Cheers RBL 🎈