• Hey there! Welcome to TFC! View fewer ads on the website just by signing up on TF Community.

(Resolved) SBI Bank Account STOP (Freeze) due to KYC

Apply For Lifetime Free IDFC First Credit Card
H

harshgupta940

TF Premier
VIP Lounge
Yesterday I received this email from SBI
Dear Customer, STOP has been placed on your Acc XXXXX for the reason KYC Updation Overdue.-SBI Please do not reply to this auto generated email. For any query, please contact our toll free number 18001234 & 18002100.
Click to expand...
I want to know how can I solve this issue as this is a very old account and the home branch is 1400Km far away as I migrated from that place.

So can I do my KYC from the branch nearby or in worst case can I close the account from a nearby branch.

Another thing, while filing ITR this account was Nominated for my Refund but when I received this email I instantly removed this account from my bank accounts in the profile section and nominated another account will I receive my refund in that account?
 
Apply For LTF AU LIT Credit Card
Solution
Premium
Okay here is the solution as this exact situation happened to me-

1. Call the Branch Manager and tell them about his STOP msg and your current inability to visit the branch in person.
Most probably, he/she will themselves ask you to mail these 3 self attested doc copies on branch mail ID (Aadhar, Pan and an application for removing this STOP).

2. If he/she doesn't tell you to send via mail then request them, they will agree.

3. Within a few hours of sending the mail, your STOP will be removed.

PS.- Send mail from registered mail ID.
Attach your passport size photo in the handwritten application as shown in the image below.
Branch mail ID mentioned in passbook and also available online if passbook is lost.
Sort by date Sort by votes
harshgupta940 said:
Yesterday I received this email from SBI

I want to know how can I solve this issue as this is a very old account and the home branch is 1400Km far away as I migrated from that place.

So can I do my KYC from the branch nearby or in worst case can I close the account from a nearby branch.
Click to expand...

It takes less than a minute on netbanking to transfer your account to your nearest branch!

If you don't want to transfer the account for some reason, you could still submit your KYC documents to the nearest branch.
.
 
Upvote 0 Downvote
Trust Me said:
I was just surprised that you never tried a transfer before it required re-KYC.
.
Click to expand...
I didn't do much in that account. Only received IT refund once a year and then transferred to my other account only to count a txn in a year. I didn't even bother to activate upi in that account and planning to close it now.
 
Upvote 0 Downvote
harshgupta940 said:
Yesterday I received this email from SBI

I want to know how can I solve this issue as this is a very old account and the home branch is 1400Km far away as I migrated from that place.

So can I do my KYC from the branch nearby or in worst case can I close the account from a nearby branch.

Another thing, while filing ITR this account was Nominated for my Refund but when I received this email I instantly removed this account from my bank accounts in the profile section and nominated another account will I receive my refund in that account?
Click to expand...
IT department will only process refund in the default account mentioned in the ITR..

Unfortunately SBI will tell you to visit home branch for re-kyc and on lighter note, Home Branch will say "Come after Lunch"..You cannot close the account remotely.

Life is peaceful after i closed my SBI account
 
Upvote 0 Downvote
nits123 said:
IT department will only process refund in the default account mentioned in the ITR..
Click to expand...
But I have removed my SBI account from my ITR Portal and nominated another bank account for it.
nits123 said:
Unfortunately SBI will tell you to visit home branch for re-kyc and on lighter note, Home Branch will say "Come after Lunch"..You cannot close the account remotely.
Click to expand...
Is there any way that I can contact BM and then re activate the account.
nits123 said:
Life is peaceful after i closed my SBI account
Click to expand...
Thats true, I was late in making that decision 😔. And worst decision was to link that account to ITR Portal.
 
Upvote 0 Downvote
Trust Me said:
Don't think that is correct.

In any case, It's even possible to do it by emailing signed KYC documents (scanned) to the home branch.
.
Click to expand...
If that's the case then I can do that. I am going to apply for home branch change tomorrow morning at 8 as that service is from 8am to 8pm only. And then will visit nearest branch on Saturday and then see.
 
Upvote 0 Downvote
harshgupta940 said:
@nits123 and @Trust Me can you both confirm in which city your home branch and the branch where you accessed your account were and was it rural or urban? (Only if you are comfortable)
Click to expand...

Tier 2 and Tier 3 cities. In any case, in these days of CBS branches rural or urban shouldn't make any difference.

Although luck with the particular branch staff quality can make a difference in experience to some extent.

There is additional help available these days from SBI too. There are numbers to which SMS can be sent (google) expressing unhappiness with service. Within minutes you'd get callback from SBI offering help. They'd act as an intermediary to help you find a resolution to the problem.
.
 
Upvote 0 Downvote
Trust Me said:
Tier 2 and Tier 3 cities. In any case, in these days of CBS branches rural or urban shouldn't make any difference.

Although luck with the particular branch staff quality can make a difference in experience to some extent.

There is additional help available these days from SBI too. There are numbers to which SMS can be sent (google) expressing unhappiness with service. Within minutes you'd get callback from SBI offering help. They'd act as an intermediary to help you find a resolution to the problem.
.
Click to expand...
Great thanks! It would be generous of you if you can dm the number or share some search term which can be searched to directly find those numbers in case I need it (which I am expecting that I will surely need).

Also I don't have good experience from my home branch as 4-5 years ago there was a FD of small amount that was on auto renewal. Once I checked after it auto renewed they had booked the fd at 3.5% which was almost the savings bank rate and I was so angry and asked them to break it and they told that I would have to visit the home branch for that again which wasn't an option. I mailed to rbi and that helped me to break that fd and since then I have been not using this account.
 
Apply For LTF HDFC Swiggy Credit Card
Upvote 0 Downvote
harshgupta940 said:
Yesterday I received this email from SBI

I want to know how can I solve this issue as this is a very old account and the home branch is 1400Km far away as I migrated from that place.

So can I do my KYC from the branch nearby or in worst case can I close the account from a nearby branch.

Another thing, while filing ITR this account was Nominated for my Refund but when I received this email I instantly removed this account from my bank accounts in the profile section and nominated another account will I receive my refund in that account?
Click to expand...
Misleading Title
Mention that u didn't do kyc
 
Upvote 0 Downvote
You must log in or register to reply here.

Similar threads

N
  • Question Question
how to make UPI work for 2 SBI bank accounts with same number?
Replies
4
Views
252
navdeep22
N
Back
Top