(Resolved) SBI Bank Account STOP (Freeze) due to KYC

[harshgupta940]

Yesterday I received this email from SBI

Dear Customer, STOP has been placed on your Acc XXXXX for the reason KYC Updation Overdue.-SBI Please do not reply to this auto generated email. For any query, please contact our toll free number 18001234 & 18002100.

I want to know how can I solve this issue as this is a very old account and the home branch is 1400Km far away as I migrated from that place.

So can I do my KYC from the branch nearby or in worst case can I close the account from a nearby branch.

Another thing, while filing ITR this account was Nominated for my Refund but when I received this email I instantly removed this account from my bank accounts in the profile section and nominated another account will I receive my refund in that account?

 

[akshayhs]

Have you tried updating your Aadhar to a serviceable pin code in hopes of getting a credit card?

 

[harshgupta940]

Have you tried updating your Aadhar to a serviceable pin code in hopes of getting a credit card?

No I haven't updated anything in my aadhar recently but I think it has been 10 years since my kyc that's why it has happened and have updated my current address 4-5 years back.

 

[Trust Me]

Yesterday I received this email from SBI

I want to know how can I solve this issue as this is a very old account and the home branch is 1400Km far away as I migrated from that place.

So can I do my KYC from the branch nearby or in worst case can I close the account from a nearby branch.

It takes less than a minute on netbanking to transfer your account to your nearest branch!

If you don't want to transfer the account for some reason, you could still submit your KYC documents to the nearest branch.
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[harshgupta940]

It takes less than a minute on netbanking to transfer your account to your nearest branch!

If you don't want to transfer the account for some reason, you could still submit your KYC documents to the nearest branch.
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So even though my kyc is due I can change my branch?

 

[Trust Me]

So even though my kyc is due I can change my branch?

Maybe not, but I think you could still place the transfer request online, and ratify that with a nearest branch visit with your KYC documents.

I was just surprised that you never tried a transfer before it required re-KYC.
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[harshgupta940]

I was just surprised that you never tried a transfer before it required re-KYC.
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I didn't do much in that account. Only received IT refund once a year and then transferred to my other account only to count a txn in a year. I didn't even bother to activate upi in that account and planning to close it now.

 

[nits123]

Yesterday I received this email from SBI

I want to know how can I solve this issue as this is a very old account and the home branch is 1400Km far away as I migrated from that place.

So can I do my KYC from the branch nearby or in worst case can I close the account from a nearby branch.

Another thing, while filing ITR this account was Nominated for my Refund but when I received this email I instantly removed this account from my bank accounts in the profile section and nominated another account will I receive my refund in that account?

IT department will only process refund in the default account mentioned in the ITR..

Unfortunately SBI will tell you to visit home branch for re-kyc and on lighter note, Home Branch will say "Come after Lunch"..You cannot close the account remotely.

Life is peaceful after i closed my SBI account

 

[Trust Me]

Unfortunately SBI will tell you to visit home branch for re-kyc

Don't think that is correct.

In any case, It's even possible to do it by emailing signed KYC documents (scanned) to the home branch.
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[harshgupta940]

IT department will only process refund in the default account mentioned in the ITR..

But I have removed my SBI account from my ITR Portal and nominated another bank account for it.

Unfortunately SBI will tell you to visit home branch for re-kyc and on lighter note, Home Branch will say "Come after Lunch"..You cannot close the account remotely.

Is there any way that I can contact BM and then re activate the account.

Life is peaceful after i closed my SBI account

Thats true, I was late in making that decision 😔. And worst decision was to link that account to ITR Portal.

 

[harshgupta940]

Don't think that is correct.

In any case, It's even possible to do it by emailing signed KYC documents (scanned) to the home branch.
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If that's the case then I can do that. I am going to apply for home branch change tomorrow morning at 8 as that service is from 8am to 8pm only. And then will visit nearest branch on Saturday and then see.

 

[nits123]

Don't think that is correct.

In any case, It's even possible to do it by emailing signed KYC documents (scanned) to the home branch.
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I shared my personal experience...Also, no one reads mail at SBI...I told manager that i sent email 10 times, he told me our email servers are down.

 

[Trust Me]

I shared my personal experience...

I'm speaking from personal experience too!

I've lived away from my home branch for 4 years before finally deciding to transfer it through netbanking. In all those years everything required was possible through phone calls and emails.
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[harshgupta940]

@nits123 and @Trust Me can you both confirm in which city your home branch and the branch where you accessed your account were and was it rural or urban? (Only if you are comfortable)

 

[Trust Me]

@nits123 and @Trust Me can you both confirm in which city your home branch and the branch where you accessed your account were and was it rural or urban? (Only if you are comfortable)

Tier 2 and Tier 3 cities. In any case, in these days of CBS branches rural or urban shouldn't make any difference.

Although luck with the particular branch staff quality can make a difference in experience to some extent.

There is additional help available these days from SBI too. There are numbers to which SMS can be sent (google) expressing unhappiness with service. Within minutes you'd get callback from SBI offering help. They'd act as an intermediary to help you find a resolution to the problem.
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[harshgupta940]

Tier 2 and Tier 3 cities. In any case, in these days of CBS branches rural or urban shouldn't make any difference.

Although luck with the particular branch staff quality can make a difference in experience to some extent.

There is additional help available these days from SBI too. There are numbers to which SMS can be sent (google) expressing unhappiness with service. Within minutes you'd get callback from SBI offering help. They'd act as an intermediary to help you find a resolution to the problem.
.

Great thanks! It would be generous of you if you can dm the number or share some search term which can be searched to directly find those numbers in case I need it (which I am expecting that I will surely need).

Also I don't have good experience from my home branch as 4-5 years ago there was a FD of small amount that was on auto renewal. Once I checked after it auto renewed they had booked the fd at 3.5% which was almost the savings bank rate and I was so angry and asked them to break it and they told that I would have to visit the home branch for that again which wasn't an option. I mailed to rbi and that helped me to break that fd and since then I have been not using this account.

 

[harshgupta940]

Tried changing the branch, it is showing "There is no records." I think as the account is on STOP its not even showing the account. Any Solution to this?

 

[Vasuki]

Yesterday I received this email from SBI

I want to know how can I solve this issue as this is a very old account and the home branch is 1400Km far away as I migrated from that place.

So can I do my KYC from the branch nearby or in worst case can I close the account from a nearby branch.

Another thing, while filing ITR this account was Nominated for my Refund but when I received this email I instantly removed this account from my bank accounts in the profile section and nominated another account will I receive my refund in that account?

Misleading Title
Mention that u didn't do kyc

 

[harshgupta940]

Misleading Title
Mention that u didn't do kyc

Updated . .

 

[MrJJ]

In Yono SBI App there is option for Update KYC under Service Requests, have you tried that?