(Resolved) SBI Bank Account STOP (Freeze) due to KYC

[harshgupta940]

Yesterday I received this email from SBI

Dear Customer, STOP has been placed on your Acc XXXXX for the reason KYC Updation Overdue.-SBI Please do not reply to this auto generated email. For any query, please contact our toll free number 18001234 & 18002100.

I want to know how can I solve this issue as this is a very old account and the home branch is 1400Km far away as I migrated from that place.

So can I do my KYC from the branch nearby or in worst case can I close the account from a nearby branch.

Another thing, while filing ITR this account was Nominated for my Refund but when I received this email I instantly removed this account from my bank accounts in the profile section and nominated another account will I receive my refund in that account?

 

[harshgupta940]

In Yono SBI App there is option for Update KYC under Service Requests, have you tried that?

View attachment 59055

I have tried on online sbi. There was similar option of update kyc, but it said kyc can't be updated online. Please visit branch.

 

[Premium]

Okay here is the solution as this exact situation happened to me-

1. Call the Branch Manager and tell them about his STOP msg and your current inability to visit the branch in person.
Most probably, he/she will themselves ask you to mail these 3 self attested doc copies on branch mail ID (Aadhar, Pan and an application for removing this STOP).

2. If he/she doesn't tell you to send via mail then request them, they will agree.

3. Within a few hours of sending the mail, your STOP will be removed.

PS.- Send mail from registered mail ID.
Attach your passport size photo in the handwritten application as shown in the image below.
Branch mail ID mentioned in passbook and also available online if passbook is lost.

 

[harshgupta940]

Okay here is the solution as this exact situation happened to me-

1. Call the Branch Manager and tell them about his STOP msg and your current inability to visit the branch in person.
Most probably, he/she will themselves ask you to mail these 3 self attested doc copies on branch mail ID (Aadhar, Pan and an application for removing this STOP).

2. If he/she doesn't tell you to send via mail then request them, they will agree.

3. Within a few hours of sending the mail, your STOP will be removed.

PS.- Send mail from registered mail ID.
Attach your passport size photo in the handwritten application as shown in the image below.
Branch mail ID mentioned in passbook and also available online if passbook is lost.

Thank you very much, I will definitely try this. Do you know how to contact bm directly? Or do we need to call the branch and then only we can contact the bm?

 

[Premium]

Thank you very much, I will definitely try this. Do you know how to contact bm directly? Or do we need to call the branch and then only we can contact the bm

Try contacting the branch. Even if you are not able to talk to the Bank still send the mail as above, they will remove the STOP.

 

[harshgupta940]

Try contacting the branch. Even if you are not able to talk to the Bank still send the mail as above, they will remove the STOP.

OK thanks .

 

[harshgupta940]

@Premium Thanks for your help my home branch employee was super quick suprisingly and directly asked me to mail the documents yesterday evening and today my account STOP got removed.

 

[Premium]

@Premium Thanks for your help my home branch employee was super quick suprisingly and directly asked me to mail the documents yesterday evening and today my account STOP got removed.

Told ya bro. Easy peasy.

 

[rajeshd]

Okay here is the solution as this exact situation happened to me-

1. Call the Branch Manager and tell them about his STOP msg and your current inability to visit the branch in person.
Most probably, he/she will themselves ask you to mail these 3 self attested doc copies on branch mail ID (Aadhar, Pan and an application for removing this STOP).

2. If he/she doesn't tell you to send via mail then request them, they will agree.

3. Within a few hours of sending the mail, your STOP will be removed.

PS.- Send mail from registered mail ID.
Attach your passport size photo in the handwritten application as shown in the image below.
Branch mail ID mentioned in passbook and also available online if passbook is lost.

@Premium I am also facing a similar issue. Currently writing the email to sent to SBI.
Can you please share the full picture of the hand-written letter that you attached in the mail?
Thanks,

 

[Premium]

@Premium I am also facing a similar issue. Currently writing the email to sent to SBI.
Can you please share the full picture of the hand-written letter that you attached in the mail?
Thanks,

It has only 1 sentence (the same you can see in the mail body) and my personal details, nothing else.
Just write - Please remove STOP from my account and these are my acc details:

That's it. Nothing fancy.