Same mobile number for two axis account?

[makman]

Is it possible to have same mobile number for two axis Bank accounts of two different customers let's say husband and wife ?

 

[s1t2y3a3m6]

If you open online, not possible
If you open offline, might possible

But anyway if you have one number in multiple accounts then will face a number of problem in banking services.

 

[makman]

If you open online, not possible
If you open offline, might possible

But anyway if you have one number in multiple accounts then will face a number of problem in banking services.

Can you elaborate a bit on the problem

 

[STONE_MAN]

Yes possible through branch.

 

[makman]

Yes possible through branch.

What i figured is that it creates issues with mobile app as you cannot register both the apps for two different accounts with same mobile number

 

[Anupama_Jha]

Can you elaborate a bit on the problem

2 cust ID linked with same mobile number, how would u access mobile banking.

Although while connecting on ivr, u may face issues so it's advisable to better avoid this

 

[STONE_MAN]

What i figured is that it creates issues with mobile app as you cannot register both the apps for two different accounts with same mobile number

Yes it creates issue. I am facing same issue with canara bank because two different customer profiles are linked with same mobile number. It's not letting me to register for the app.

But if OP doesn't want App access, then it's easily possible through branch.

Connecting with IVR will not be such a big issue, as IVR asks you to validate through DOB, Account number, customer ID, Debit card, credit card Which will different for both accounts even though they are linked to same mobile number.

 

[makman]

Yes it creates issue. I am facing same issue with canara bank because two different customer profiles are linked with same mobile number. It's not letting me to register for the app.

But if OP doesn't want App access, then it's easily possible through branch.

Connecting with IVR will not be such a big issue, as IVR asks you to validate through DOB, Account number, customer ID, Debit card, credit card Which will different for both accounts even though they are linked to same mobile number.

Not necessarily as for e.g. axis burgundy support and few others doesn't have any IVR based validation if you are calling from registered mobile number, it goes straight to customer executive directly authenticating the customer

 

[InquisitiveWhiz]

I am using 2 axis accounts with the same mobile number. One is mine burgundy account and other my wife's prime account. Both are connected to my wife's mobile number. Also my wife uses Axis open app with the same mobile number and her customer ID. I haven't installed the mobile app for myself.

 

[newinnov]

Yes, possible if other a/c is joint

 

[InquisitiveWhiz]

Yes, possible if other a/c is joint

Not necessary. 2 accounts can be linked to one mobile number. Just that this has to be done through offline /branch. Only problem is when interacting with customer care , correct channel of communication must be used.