SBI cash back card customer support. How to?

[harisund]

I got the SBI cash back card, I made a bunch of transactions and suddenly card was blocked for suspicisious transaction for Swiggy transaction.

The app does not work. ILA (automated bot) doesn't chat with me.

The customer support number 1860 180 1290/ 1295 has only IVR options. Its not toll free , so I wasted Rs. 30 or so in IVR. There's a "Press 2 for unauthorized transaction" but this is a authorized transaction so they said they can't help.

How on earth do I get through to a human? How do I unblock this card?

And why do all cards/banks have 1860 numbers? No more toll free numbers? If these companies are going to make us call charged number, they can at least introduce a human no?

And in the future if I want to reach customer service for something else, how exactly do I do that?

 

[Strange]

I also faces the same issue my registered number is of Airtel so what I do is turn on wifi call and calls with another number i.e. Jio and enter all details then a otp is received on another number due to vowifi I enter and get connected to customer care. Tag it as best answer 🤪

Why so much hassle just call this number +912239020202 or 39 02 02 02 (Prefix local STD code) no extra charges in Chortel/VI.