SBI Cashback Card incorrect cashback credited

[Brijesh Ghosh]

Hello,
In my last statement of SBI Cashback Card it was mentioned that I have earned Rs. 2112 cashback. However in the following statement only 1801 rupees credited. I emailed customer care and even escalated to pno, still they are giving me generic response and not helping. Can anyone help me what to do in this situation?

 

[Sudbht]

I am in similar kind of scenario. In my case they have credited the amount which is mentioned in the statement but calculation itself off by 500rs for the transaction i did after crossing 5K but one my earlier transaction was reversed and they did not calculate the one i did at last. I am finding it hard to make them understand the maths and it going on from past 15+ days.

 

[SSV]

M

Hello,
In my last statement of SBI Cashback Card it was mentioned that I have earned Rs. 2112 cashback. However in the following statement only 1801 rupees credited. I emailed customer care and even escalated to pno, still they are giving me generic response and not helping. Can anyone help me what to do in this situation?

Were there any purchases made during a sale period in amzn/fk etc during this statement period?

 

[ZoomZumba420]

Hello,
In my last statement of SBI Cashback Card it was mentioned that I have earned Rs. 2112 cashback. However in the following statement only 1801 rupees credited. I emailed customer care and even escalated to pno, still they are giving me generic response and not helping. Can anyone help me what to do in this situation?

Try emailing these emails with full explanation of your problem.

customerservicehead@sbicard.com
nodalofficer@sbicard.com
principalnodalofficer@sbicard.com

If no help, then lodge a complaint in INGRAM (national consumer forum not consumer court i.e. edaakhil)

You will mostly get your resolution or proper explanation from their end.

I had successfully reversed my joining fee in my cashback card and a debited cashback (regarding the wrong reward points issue) in my father's irctc card by these methods.

Try these. You will surely get a better resolution.

@Brijesh Ghosh @Sudbht

 

[Brijesh Ghosh]

M

Were there any purchases made during a sale period in amzn/fk etc during this statement period?

No, all regular purchases like on Bigbasket, MakeMyTrip, Swiggy.

 

[Brijesh Ghosh]

Try emailing these emails with full explanation of your problem.

customerservicehead@sbicard.com
nodalofficer@sbicard.com
principalnodalofficer@sbicard.com

If no help, then lodge a complaint in INGRAM (national consumer forum not consumer court i.e. edaakhil)

You will mostly get your resolution or proper explanation from their end.

I had successfully reversed my joining fee in my cashback card and a debited cashback (regarding the wrong reward points issue) in my father's irctc card by these methods.

Try these. You will surely get a better resolution.

@Brijesh Ghosh @Sudbht

Thank you for your reply. Can't I complain to RBI regarding this?

 

[SSV]

No, all regular purchases like on Bigbasket, MakeMyTrip, Swiggy.

Please check thouroughly.. even your past purcahses like 3 or 6 months ago also will impact

 

[Rishabh]

SBI deducts the cashback/rewards for retrospective txns done at some Sale with SBI Instant discount benefit/Utility or Government spends of past.
Or any other quasicash transactions which bank assumes not eligible for cashback.

This can go way back till last 1 year of transactions 🙂

 

[ZoomZumba420]

Thank you for your reply. Can't I complain to RBI regarding this?

Don't try RBI Ombudsman. Those are useless and mostly side with bank. And they have quite few useless criterias before you actually can raise a complaint to them.

I had a very bad experience with RBI Ombudsman. They took 8 months to see my complaint and then again they took side of bank (Jio Payments Bank in my case).

INGRAM is the best for us.

 

[ZoomZumba420]

SBI deducts the cashback/rewards for retrospective txns done at some Sale with SBI Instant discount benefit/Utility or Government spends of past.
Or any other quasicash transactions which bank assumes not eligible for cashback.

This can go way back till last 1 year of transactions 🙂

Well can this happen with amazon gift voucher purchase? I am mostly purchasing amazon gift vouchers via SBI Cashback Card and getting 5% cashback.

 

[Rishabh]

Well can this happen with amazon gift voucher purchase? I am mostly purchasing amazon gift vouchers via SBI Cashback Card and getting 5% cashback.

I don't think so until Amazon would have provided that information to bank about the voucher purchase done in past lol !!

 

[Sobirvs]

Well can this happen with amazon gift voucher purchase? I am mostly purchasing amazon gift vouchers via SBI Cashback Card and getting 5% cashback.

how do u purchase vouchers and get 5% , don't amazon charge fees on buying via credit card?

 

[Anupama_Jha]

If all spends are yours then I won't recommend fighting for mere 300-400₹. Prefer mental peace over that.

Why? SBI is favourite child of RBI.

 

[Anil_Singh]

Maybe some transaction got refunded. Try checking such refunded transactions. SBI deducts cashback for even partial refunds.

 

[Credit_Cards]

Maybe some transaction got refunded. Try checking such refunded transactions. SBI deducts cashback for even partial refunds.

they will deduct reward points of whole amount or only refunded amount ?

 

[Anupama_Jha]

they will deduct reward points of whole amount or only refunded amount ?

Ofc only refunded amount

 

[Anil_Singh]

they will deduct reward points of whole amount or only refunded amount ?

refunded amount as far as I experienced.

 

[Anupama_Jha]

Maybe some transaction got refunded. Try checking such refunded transactions. SBI deducts cashback for even partial refunds.

Do SBI only or almost all banks?

Axes do this tooo

 

[Anil_Singh]

Do SBI only or almost all banks?

Axes do this tooo

ICICI, Axis, SBI, IndusInd, HDFC, OneCard does this as far as I know. No idea about others.

 

[ZoomZumba420]

how do u purchase vouchers and get 5% , don't amazon charge fees on buying via credit card?

I don't think amazon charges any fees for gv purchase through credit card.