SBI Cashback Card incorrect cashback credited

[Brijesh Ghosh]

Hello,
In my last statement of SBI Cashback Card it was mentioned that I have earned Rs. 2112 cashback. However in the following statement only 1801 rupees credited. I emailed customer care and even escalated to pno, still they are giving me generic response and not helping. Can anyone help me what to do in this situation?

 

[Anil_SinghAnil_Singh is verified member.]

I don't think amazon charges any fees for gv purchase through credit card.

But there's a limit. Check their tnc.

 

[ZoomZumba420]

But there's a limit. Check their tnc.

Only limit I found was the amount 10000 for a single gift card.

Also, some people are saying that they are not getting credit card option while trying to purchases amazon gift cards in amazon app.

I haven't faced anything like that yet. Although I haven't spent much either but the number of gift cards purchased this month are quite noticeable in my amazon account.

Any idea about what can be done to prevent such issues? Or is there anywhere else I can get 5% cashback on purchasing amazon gv?

 

[Anil_SinghAnil_Singh is verified member.]

Only limit I found was the amount 10000 for a single gift card.

Also, some people are saying that they are not getting credit card option while trying to purchases amazon gift cards in amazon app.

I haven't faced anything like that yet. Although I haven't spent much either but the number of gift cards purchased this month are quite noticeable in my amazon account.

Any idea about what can be done to prevent such issues? Or is there anywhere else I can get 5% cashback on purchasing amazon gv?

 

[6ix9ine]

Only limit I found was the amount 10000 for a single gift card.

Also, some people are saying that they are not getting credit card option while trying to purchases amazon gift cards in amazon app.

I haven't faced anything like that yet. Although I haven't spent much either but the number of gift cards purchased this month are quite noticeable in my amazon account.

Any idea about what can be done to prevent such issues? Or is there anywhere else I can get 5% cashback on purchasing amazon gv?

Go easy when you purchase GVs from amazon. Once the option vanishes, chances are it won't come back. There are many option available other than amazon. Read forums for it.

 

[ZoomZumba420]

Go easy when you purchase GVs from amazon. Once the option vanishes, chances are it won't come back. There are many option available other than amazon. Read forums for it.

Gyftr and Tata Neu doesn't give 5% anymore I guess.

Anywhere else where I can get 5% on amazon gv?

 

[ajijul_93rahman]

Hello,
In my last statement of SBI Cashback Card it was mentioned that I have earned Rs. 2112 cashback. However in the following statement only 1801 rupees credited. I emailed customer care and even escalated to pno, still they are giving me generic response and not helping. Can anyone help me what to do in this situation?

Sometimes, the cashback earned in the statement includes cashback for EMI purchases. However, when it comes time to credit the cashback, the bank rechecks the eligibility and removes the cashback earned from EMI transactions. This often results in a lower credited amount compared to what was shown in the previous statement.

I suggest checking if a portion of your transactions were on EMI. If so, this could explain the difference. However, if there were no EMI transactions, you may want to escalate the matter further to CustomerServiceHead@sbicard.com, providing detailed transaction proofs and requesting a specific explanation for the discrepancy

 

[Sudbht]

I am in similar kind of scenario. In my case they have credited the amount which is mentioned in the statement but calculation itself off by 500rs for the transaction i did after crossing 5K but one my earlier transaction was reversed and they did not calculate the one i did at last. I am finding it hard to make them understand the maths and it going on from past 15+ days.

Just an Update - I had constant email conversation with them. What they are saying is once cashback reaches 5K any new transaction taken place after this won't fetch any cashback even if earlier transaction is failed and refunded. They just deduct refunded transaction reward and move on.

 

[Brijesh Ghosh]

Hello,
In my last statement of SBI Cashback Card it was mentioned that I have earned Rs. 2112 cashback. However in the following statement only 1801 rupees credited. I emailed customer care and even escalated to pno, still they are giving me generic response and not helping. Can anyone help me what to do in this situation?

Update: Issue resolved. They had credited the correct cashback as it was a calculation error on their part.

 

[ZoomZumba420]

Update: Issue resolved. They had credited the correct cashback as it was a calculation error on their part.

Whom did you escalate your query to at last that worked?

 

[Brijesh Ghosh]

Whom did you escalate your query to at last that worked?

Whom did you escalate your query to at last that worked?

Escalated to PNO

 

[Neo]

In the SBI credit card bill statement, how to know which transactions earned cashback and which are not?
In my statement, I can see one transaction highlighted with light blue color. Not sure what does this indicate?

 

[Sudbht]

In the SBI credit card bill statement, how to know which transactions earned cashback and which are not?
In my statement, I can see one transaction highlighted with light blue color. Not sure what does this indicate?

mail their mail customer care they will provide transaction wise reward details.

 

[Neo]

mail their mail customer care they will provide transaction wise reward details.

Thanks! Mailed to the customer care team.