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SBI Cashback Card incorrect cashback credited

Hello,
In my last statement of SBI Cashback Card it was mentioned that I have earned Rs. 2112 cashback. However in the following statement only 1801 rupees credited. I emailed customer care and even escalated to pno, still they are giving me generic response and not helping. Can anyone help me what to do in this situation?
 
But there's a limit. Check their tnc.
Only limit I found was the amount 10000 for a single gift card.

Also, some people are saying that they are not getting credit card option while trying to purchases amazon gift cards in amazon app.

I haven't faced anything like that yet. Although I haven't spent much either but the number of gift cards purchased this month are quite noticeable in my amazon account.

Any idea about what can be done to prevent such issues? Or is there anywhere else I can get 5% cashback on purchasing amazon gv?
 
Only limit I found was the amount 10000 for a single gift card.

Also, some people are saying that they are not getting credit card option while trying to purchases amazon gift cards in amazon app.

I haven't faced anything like that yet. Although I haven't spent much either but the number of gift cards purchased this month are quite noticeable in my amazon account.

Any idea about what can be done to prevent such issues? Or is there anywhere else I can get 5% cashback on purchasing amazon gv?

Screenshot_20241229_172109_Amazon.webp
 
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