Sbi Octane Credit Card Reward Points Issue

[vamsikrishna1997]

I'm not getting the reward points and the surcharge waiver for the fuel purchases made by me using my sbi octane credit card. But the issue is with only one petrol bunk and Surprisingly if I made fuel purchases from any other BPCL bunk I'm getting additional 10/- charge added to see every transaction but not on this bunk from where I'm not getting reward points or surcharge waiver.

To whom should I raised a complaint to get this resolved.TIA.

 

[prankster]

Use the search feature before creating threads. You can find more details here

Thread 'Comprehensive Guide on BPCL SBI Octane Credit Card' https://www.technofino.in/community...e-guide-on-bpcl-sbi-octane-credit-card.34602/

 

[vamsikrishna1997]

Use the search feature before creating threads. You can find more details here

Thread 'Comprehensive Guide on BPCL SBI Octane Credit Card' https://www.technofino.in/community...e-guide-on-bpcl-sbi-octane-credit-card.34602/

Thanks but I didn't find answer to my question like why I didn't get the reward points or where to complain regarding this.

Also I haven't mentioned that the pos machine on that bunk was paytm one and they did insert my card into pos machine and not swipe and pay, just FYI. Also all the transactions I have done till date were insert and pay only and I think I got points for all other transactions.

 

[manideep77]

Then the issue might with their merchant ID on pos machines, try to connect with customer care

 

[vamsikrishna1997]

Then the issue might with their merchant ID on pos machines, try to connect with customer care

Thank you will try that