SBI Unipay: Credit Card Bill Payments Failed - Customers Struggle with Refunds

[telescope]

I had done a test txn of Rs.100 via kotak rupay cc but I am raising dispute via Kotak , they want bank confirmation via email that they haven't received the amount but SBI on the other hand, is denying that any such transaction happened. Though I havent tried all the email ids listed here, but the actual question is which transaction id is the actual transaction Id? Really confused what banks want to resolve this.

When you paid this?

 

[rockyBalboa]

As there are many transaction ids - merchant txn id, bbps txn id, bhim upi reference number . Which one are you guys providing?

Many people here including me didn't even have any transaction IDs and transaction wasn't even showing as a failed transaction in unipay portal history, but still got refund after about 12 days.

 

[amit]

Also, it will be really helpful if someone who has received the refunds can actually attach what they are writing to the email ids as mentioned in the thread. The sensitive details can be masked.

I had done a test txn of Rs.100 via kotak rupay cc but I am raising dispute via Kotak , they want bank confirmation via email that they haven't received the amount but SBI on the other hand, is denying that any such transaction happened. Though I havent tried all the email ids listed here, but the actual question is which transaction id is the actual transaction Id? Really confused what banks want to resolve this.

do one thing, go to this address https://customer.sbiunipay.sbi/CustomerPortal/agCustomerSupport
put your mobile no (the no used during cc bill pay) generate OTP and see the detailed transaction done using the mobile no. If there is no info available then u need below details and mail them.

1. Last 4 digit of cc
2. Mode of payment (UPI)
3. The app u used for this transaction - go to the history and get the UPI ID from there, send the UPI ID along with point no 1 & 2

dont give any additional info like I did transaction using cc via upi etc..

 

[vm999]

Just do nothing. Refund will come automatically. Just wait.

Yeah...just wait for a week. You will get the refund back to your credit card. It happened in my case

 

[vm999]

My HDFC bill is credited in two days and received rewards on IDFC DC in two days itself

 

[s1t2y3a3m6]

My HDFC bill is credited in two days and received rewards on IDFC DC in two days itself

Did you tried HDFC debit card on SBI UNIPAY portal ?

 

[ccgeek07]

Did you tried HDFC debit card on SBI UNIPAY portal ?

Failed twice for me few minutes back

 

[PANK]

I haven't got refund till now of 28 March
I have mailed all the id mentioned in this thread but nothing has done only
Only bbps replied on 14 April but no refund till now

Dear Team,

We have rectified the issue and if debit has been done, refund will be initiated.

 

[rockyBalboa]

Had a weird experience. Paid hdfc millennia bill using tata neu rupay cc upi on sbi unipay. The payment is settled and reflecting in millennia as unbilled credit but the txn amount is reversed for neu rupay. Unipay portal also shows successful txn.

I had a similar experience where transaction was successful and amount credited and then refunded back to source, can you please inform what happened later on in your case?

 

[vaibhav111vaibhav111 is verified member.]

so i paid 100 via hdfc dc received SMS from sbi and email regarding successfully payment so waiting for the payment to be reflected if in under 1 hr or less then i pay off rest of the remaining amount.

 

[BeingIncog]

so i paid 100 via hdfc dc received SMS from sbi and email regarding successfully payment so waiting for the payment to be reflected if in under 1 hr or less then i pay off rest of the remaining amount.

Okay, paid for which cc? Bbps or non-bbps? Non-bbps takes time.

 

[vaibhav111vaibhav111 is verified member.]

Okay, paid for which cc? Bbps or non-bbps? Non-bbps takes time.

hdfc cc so that no bbps so i might take 2/3 working days then..

 

[BeingIncog]

hdfc cc so that no bbps so i might take 2/3 working days then..

yeap . . .

 

[vm999]

Did you tried HDFC debit card on SBI UNIPAY portal ?

No... I only used IDFC

 

[abhipsab]

When you paid this?

27th march I paid

 

[Sahilhenzy]

Guys, refund is coming automatically or have to raise the issue? Just now my payment got failed to just asking

 

[marvel]

Guys, refund is coming automatically or have to raise the issue? Just now my payment got failed to just asking

Today all the non bbps transactions are getting failed. Yesterday everything was successful. Everyday one should confirm whether it's working or not by paying small amount.

 

[CardTox]

Today (on 23 April), i paid ICICI cc bill through SBI unipay using HDFC rupay cc, amount of 25k failed.... no refund so far....

 

[marvel]

Today (on 23 April), i paid ICICI cc bill through SBI unipay using HDFC rupay cc, amount of 25k failed.... no refund so far....

Always try the day's new payment with small amount.

 

[sm9811911]

Don’t try via rupay cc

Today (on 23 April), i paid ICICI cc bill through SBI unipay using HDFC rupay cc, amount of 25k failed.... no refund so far....

Today all the non bbps transactions are getting failed. Yesterday everything was successful. Everyday one should confirm whether it's working or not by paying small amount.