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Share your experience about Edge Reward Points credit timeline

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princeagrawal16

TF Select
I have seen few threads where people are complaining about the delay in the credit of base rewards & milestone rewards.

Can you guys share your experiences..?

How long does it took for you to receive the points after the transaction?

This will help the entire community.
 
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For bonus points they might be more reliable than for regular spends.
Sometimes it takes 3-5 days for regular points. Other times it takes a month or more.
Currently I'm missing points from exactly one month and counting for regular spends.

Funny thing, I did an Amazon return and got refunded to my Axis card, that transaction was earlier this week and shows up as -25 points already but before that there's a gap of 29 days when I'm using it daily. So they're quick to deduct points.

Raised a ticket specifically mentioning that I stopped receiving points for the last 30 days for regular spends, NOT for bonus points. I even mentioned I know their conditions of 60-90-120 days to credit bonus points and that I'm only talking about regular points.

I received this email two days later:

> We understand that you would like to know your eDGE Rewards point balance. > > We regret the inconvenience caused. > > You may check the balance using following ways:

You know how the rest of the email goes...
Needless to say I escalated and copied the Nodal officer. It's been 4 days and no replies so far.

If it wasn't for the milestone spends on Magnus card I'd have ditched Axis a long time ago.
 
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gurbina said:
For bonus points they might be more reliable than for regular spends.
Sometimes it takes 3-5 days for regular points. Other times it takes a month or more.
Currently I'm missing points from exactly one month and counting for regular spends.

Funny thing, I did an Amazon return and got refunded to my Axis card, that transaction was earlier this week and shows up as -25 points already but before that there's a gap of 29 days when I'm using it daily. So they're quick to deduct points.

Raised a ticket specifically mentioning that I stopped receiving points for the last 30 days for regular spends, NOT for bonus points. I even mentioned I know their conditions of 60-90-120 days to credit bonus points and that I'm only talking about regular points.

I received this email two days later:

> We understand that you would like to know your eDGE Rewards point balance. > > We regret the inconvenience caused. > > You may check the balance using following ways:

You know how the rest of the email goes...
Needless to say I escalated and copied the Nodal officer. It's been 4 days and no replies so far.

If it wasn't for the milestone spends on Magnus card I'd have ditched Axis a long time ago.
Click to expand...
No one can beat amex in reward system. They are just awesome. Hope every other bank could be like that..!!

Axis has better system for Ace & Flipkart. I mean the cashback card.

They are unable to fix their edge reward system since ages.
 
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I got my Magnus in mid-september. Didn't get any points till one month. Then saw someone mentioned here things like linking card to edge rewards. My points to miles ratio was also 5:1 instead of 5:4.

So, I raised ticket for linking card. They took 3 weeks of regular follow ups and finally linked it in October last week and I was able to see 5:4 ratio.

Now early this week they credited points for transactions till mid October. And after that closed the ticket.

I mailed them again asking for remaining transactions. They told usual 12 days timeline. But some of my transactions had crossed even that. So, I asked them again and then they have again taken another request and will take one more week to resolve/reply.
 
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Harry1 said:
I got my Magnus in mid-september. Didn't get any points till one month. Then saw someone mentioned here things like linking card to edge rewards. My points to miles ratio was also 5:1 instead of 5:4.

So, I raised ticket for linking card. They took 3 weeks of regular follow ups and finally linked it in October last week and I was able to see 5:4 ratio.

Now early this week they credited points for transactions till mid October. And after that closed the ticket.

I mailed them again asking for remaining transactions. They told usual 12 days timeline. But some of my transactions had crossed even that. So, I asked them again and then they have again taken another request and will take one more week to resolve/reply.
Click to expand...
Where are you mailing them?
 
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I got my card on the 4th of April and base points have been credited for me ranging from 2-12 days. I'm awaiting my first bonus points for milestone spends reached on 14 April. I did not have the card liking issue as mentioned by @Harry1 earlier in this thread.
 
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