Axis Magnus [Solved] Axis Magnus fee reversal with 12L spends

[WhoU]

I had more than 12L spends but less than 15L spends in card anniversary year. I raised a request to customer care and they said fee will be waived off and took a request last week.
The request was closed yesterday saying fee will be reversed, but today the waiver is still not reflecting in Unbilled spends.
So experienced folks, does it take some time? Or shall I escalate this? CC is not helpful as they are asking me to wait.
Also, the fee was added in last statement. Shall I pay if waiver is added before due date? Or shall I only pay total outstanding whenever it gets reduced by the fee amount?

 

[bigbrain]

You need the fee to be charged and 0 transactions after that. Before fee is added to the card, they won't do anything.

You can also close the card once the fee is added(works for any Axis bank card). They will reverse the fee and close the card.

oh ok. I will wait then.. Thanks

 

[sahil624]

My Magnus cards’ fee has also been reversed and it took two days after they closed the request ID. I had around 13.28 lacs of spends.