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(Solved) Kindly help! Annual fee charged on my LTF BOB Premier card

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pjain2712

TF Premier
Hello TF members,

I have got the BOB Premier card when LTF offer was running in Aug 2022. Last year annual fee was charged incorrectly and later reversed when complained to BOB team (TF post link: https://www.technofino.in/community...d-for-converting-premier-visa-to-rupay.12543/) I have noticed that this month also the annual fee charged (exactly after an year) so I sent an email to BOB team for the reversal but now BOB team replied as below:

"we would like to inform you as per our company policy, minimum annual usage of Rs.1,20,000/- and regular payment of dues every month both are required for annual fee waiver. If the above waiver criteria is not met, then annual fees of Rs.1000/- along with GST at prevailing rate will be levied to your card account. We request you to use your card for more than Rs.1,20,000/- annually and regular payment of dues every month to get annual fee waiver next year. Please note, condition for annual fee waiver criteria is already provided in the MITC booklet provided at the time of card issuance and it is also printed on billing statement."

Please advise how can I proceed now to reverse the annual fee.

Edit1: Sent an email to escalation team, let's see what they come up with.

Edit2: Escalation team confirmed that charges would be reversed. 👍🏻
 
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pranjal1984 said:
Email from registered mail ID is a proof. Also I always mention last 4 digits of the card while registering grievance. The reply along with original mail can be given as evidence
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yes trail email has the details of the card but now the card number is not same as I have changed my card network from Visa to Rupay.. would that be a problem?
 
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pjain2712 said:
Hello TF members,

I have got the BOB Premier card when LTF offer was running in Aug 2022. Last year annual fee was charged incorrectly and later reversed when complained to BOB team. I have noticed that this month also the annual fee charged (exactly after an year) so I sent an email to BOB team for the reversal but now BOB team replied as below:

"we would like to inform you as per our company policy, minimum annual usage of Rs.1,20,000/- and regular payment of dues every month both are required for annual fee waiver. If the above waiver criteria is not met, then annual fees of Rs.1000/- along with GST at prevailing rate will be levied to your card account. We request you to use your card for more than Rs.1,20,000/- annually and regular payment of dues every month to get annual fee waiver next year. Please note, condition for annual fee waiver criteria is already provided in the MITC booklet provided at the time of card issuance and it is also printed on billing statement."

Please advise how can I proceed now to reverse the annual fee.
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Just keep fighting over email…they’ll relent !!

I got BoB Premier back in 2019 when it was a paid card. I fought and got 1st year fee reversed.
Then when they made this card LTF, I wrote them to convert it to LTF, they denied saying the offer is for new customers only!!
I wrote again and again and then after 2 months…they yielded and made my card LTF !!!
 
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