Hi Friends,
Today, I received a letter from Bajaj Finance. After reading the content of the letter, I realised that someone was using my identity to upgrade his Bajaj Pay wallet with a different number.
I have not requested to upgrade my Bajaj Pay wallet, and this mobile number is not mine. However, the letter came to my address with my name on it.
The worst part is that I took the letter and, based on the postman's request, told my office staff to give the postman a stamp (a method of verifying the identity of the receiver). Later, after opening the letter, I realised it was a verification by Bajaj Finance on behalf of a fraudster.
After that, I immediately tried establishing contact with Bajaj Finance / Bajaj Finserv. But, it was not possible. Hence, I logged in and raised some service requests. Later, they called me on this. I told them to close my wallet immediately and delete all associated data. After some discussion, they eventually agreed (after two calls from different person), but at the same time, they informed me that they could not delete my PAN and Aadhaar data, as it requires higher access, which they do not have, but they will be forwarding it to their supervisor. They also asked me to approach the nearest branch for a better solution.
To put things in perspective, I only used their wallet a few months back. It was full KYC, but I deactivated it a few weeks back and deleted their app from my mobile. Today, I requested to close the wallet and all related data.
I don't understand why Bajaj Finance is paying postal charges for a fraudster?
I fear these fraudsters will attempt financial fraud in my name and address (by entering my details).
Because the number in the letter is not mine, they cannot delete /restrict that wallet. They told me the name of the owner of that number: Saurav ****.
Anything I can do now? seeking your suggestions to safeguard myself.
After posting my message on Technofino, I realised I was not alone. Many others had also received such letters.
Today, I received a letter from Bajaj Finance. After reading the content of the letter, I realised that someone was using my identity to upgrade his Bajaj Pay wallet with a different number.
I have not requested to upgrade my Bajaj Pay wallet, and this mobile number is not mine. However, the letter came to my address with my name on it.
The worst part is that I took the letter and, based on the postman's request, told my office staff to give the postman a stamp (a method of verifying the identity of the receiver). Later, after opening the letter, I realised it was a verification by Bajaj Finance on behalf of a fraudster.
After that, I immediately tried establishing contact with Bajaj Finance / Bajaj Finserv. But, it was not possible. Hence, I logged in and raised some service requests. Later, they called me on this. I told them to close my wallet immediately and delete all associated data. After some discussion, they eventually agreed (after two calls from different person), but at the same time, they informed me that they could not delete my PAN and Aadhaar data, as it requires higher access, which they do not have, but they will be forwarding it to their supervisor. They also asked me to approach the nearest branch for a better solution.
To put things in perspective, I only used their wallet a few months back. It was full KYC, but I deactivated it a few weeks back and deleted their app from my mobile. Today, I requested to close the wallet and all related data.
I don't understand why Bajaj Finance is paying postal charges for a fraudster?
I fear these fraudsters will attempt financial fraud in my name and address (by entering my details).
Because the number in the letter is not mine, they cannot delete /restrict that wallet. They told me the name of the owner of that number: Saurav ****.
Anything I can do now? seeking your suggestions to safeguard myself.
After posting my message on Technofino, I realised I was not alone. Many others had also received such letters.
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