That's really surprising because for my AU account, they told me that even though there is no branch near your house, there is no concept of home branch in AU and that it doesn't matter as you hardly need to go to branch for anything (although there is a branch very near to my house which the AU bank backend team didn't know about) 😆 I have never gone to the branch. Maybe if I ever need a passbook and they issue one, then I will need to go.