gunik1123
TF Buzz
Friends need your valuable suggestions /guidance in my unique case!
I have been holding an HDFC credit card for the past five years. From March 2024 to October 2024, the bank repeatedly refused to approve a credit limit enhancement (CLE) or upgrade my credit card, despite my submission of updated income documents. Each time, the bank cited "internal parameters" or "internal policies" without providing a clear explanation for their decision.
After 7 months of repeated refusals, I escalated the matter to the MD's office, referencing RBI guidelines that require banks to provide specific reasons for rejecting CLE or card upgrade requests. The MD's office claimed that I was ineligible for CLE and Upgrade due to a payment default on my card. When I asked for evidence of this default, including the date it allegedly occurred, the office consistently refused to provide any proof. Despite follow up three times, MD office response remained unchanged.
This situation caused me five weeks of immense stress, loss of focus on my professional commitments, fear of being blacklisted from financial markets, potential credit score damage, and the prospect of higher interest rates on future loans—posing significant financial risks.
I ultimately filed a complaint with the Banking Ombudsman under the subject line: False Allegations of Default, Violation of RBI Guidelines, and Continuous Harassment. I also demanded monetary compensation for the distress caused.
Following the RBI's intervention, the bank promptly offered a CLE without requesting any additional documents. They also issued a response stating:
"There has been an error identified in our database which led to the team mentioning default on card payment in our earlier communication. We hereby extend our sincere apologies for the same. Once the Bank Database was rectified, we could offer you the revised limit enhancement.
We hereby confirm that the Bank has not shared the false default status to any Credit bureaus. Hence, please be rest assured that there has been no impact on your credibility. This was only inadvertently communicated to you. Hence, the compensation payout situation does not arise. "
I am not satisfied with HDFC's response to the Ombudsman complaint and planning to approach District Consumer Disputes Redressal Commission (DCDRC) .
Can you please guide me on what things I need to mention in the DCDRC case?
I have been holding an HDFC credit card for the past five years. From March 2024 to October 2024, the bank repeatedly refused to approve a credit limit enhancement (CLE) or upgrade my credit card, despite my submission of updated income documents. Each time, the bank cited "internal parameters" or "internal policies" without providing a clear explanation for their decision.
After 7 months of repeated refusals, I escalated the matter to the MD's office, referencing RBI guidelines that require banks to provide specific reasons for rejecting CLE or card upgrade requests. The MD's office claimed that I was ineligible for CLE and Upgrade due to a payment default on my card. When I asked for evidence of this default, including the date it allegedly occurred, the office consistently refused to provide any proof. Despite follow up three times, MD office response remained unchanged.
This situation caused me five weeks of immense stress, loss of focus on my professional commitments, fear of being blacklisted from financial markets, potential credit score damage, and the prospect of higher interest rates on future loans—posing significant financial risks.
I ultimately filed a complaint with the Banking Ombudsman under the subject line: False Allegations of Default, Violation of RBI Guidelines, and Continuous Harassment. I also demanded monetary compensation for the distress caused.
Following the RBI's intervention, the bank promptly offered a CLE without requesting any additional documents. They also issued a response stating:
"There has been an error identified in our database which led to the team mentioning default on card payment in our earlier communication. We hereby extend our sincere apologies for the same. Once the Bank Database was rectified, we could offer you the revised limit enhancement.
We hereby confirm that the Bank has not shared the false default status to any Credit bureaus. Hence, please be rest assured that there has been no impact on your credibility. This was only inadvertently communicated to you. Hence, the compensation payout situation does not arise. "
I am not satisfied with HDFC's response to the Ombudsman complaint and planning to approach District Consumer Disputes Redressal Commission (DCDRC) .
Can you please guide me on what things I need to mention in the DCDRC case?
