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Chhota Bheem
TF Premier
Is anyone using ONDC to order food.
Not all restaurants are listed here, but is the platform consistent in delivering the orders?
Not all restaurants are listed here, but is the platform consistent in delivering the orders?
RAMESH BABU N
TF Legend
I ordered grocery items on ONDC.
Never ordered food. Let me try, when I am in Hyderabad.
Chhota Bheem
TF Premier
Problem is with food orders. Their logistic partners are unreliable like shadowfax, ekart.
The advantage with Swiggy, Zomato is they have their own fleet and familiar with different locations. No uneccessary calls and delivery is on time.
helloworld
TF Legend
I ordered 6 times on various apps, 3 times not delivered but refunded after escalations.
2 times, I have to complain to restaurant to make the delivery which not happened under 2 hours. At one time they keep on saying "bike not functioning properly, waiting for other delivery person".
1 time it was delivered wrong item, restaurant didn't accept the mistake.
// major issue for me, there is no proper escalation with ONDC partners. And deliveries always not on-time.
Saiv
TF Premier
Even ONDC was ruined by Zomato under the guise of magicpin. Coming to PinCode & Paytm ONDC, restaurant prices are par with zomato/swiggy in these platforms & additional delivery charges taxes etc so No use & No difference b/w ONDC or traditional food apps & also lack of good number of restaurants, Also the restaurants who’re on these platforms doesn’t always accept orders
Chhota Bheem
TF Premier
We have to contact the app support or restaurant?
There's no clear escalation matrix, based on your experience.
Chhota Bheem
TF Premier
helloworld
TF Legend
app incase that product didn't delivered that day or delivery promised date.
restaurant, if you feel your food item didn't arrived after 1 hour.
This indeed feels silly since Swiggy One already exists.
This isn't Netflix where they can offer too many betterment options.
The food remains the same, the delivery time(no matter what you choose) remains pretty much the same.
You aren't getting any additional discounts/preferential pricing.
I don't get it why would they need to confuse the user and add some membership options when one already exists.
They shouldn't have distributed Swiggy One codes like a bhandara to the bank partnerships if they cared about getting the money so much.
This isn't Netflix where they can offer too many betterment options.
The food remains the same, the delivery time(no matter what you choose) remains pretty much the same.
You aren't getting any additional discounts/preferential pricing.
I don't get it why would they need to confuse the user and add some membership options when one already exists.
They shouldn't have distributed Swiggy One codes like a bhandara to the bank partnerships if they cared about getting the money so much.
helloworld
TF Legend
maybe IPO shareholders first decision 🤔
bhai zero customer support is how most of the indian companies become profitable - by removing customer support and letting those who still buy despite the lack of it...in the name of AI they will chepo some pathetic bot to answer questions
look at zomato - it, in my experience is worse than swiggy with just automated response to even when food is stolen
disclaimer - I have both zomato gold and swiggy one till 2026. I do not believe in buying stocks of marginally or not profitable companies, so I dont hold stock in any of these two
anonymuos
TF Ace
And even when I did get in touch with a customer care lady for missing food issue, us chudail ne inkaar kar diya to give refund. Only after shaming them on Twitter, they gave it
kuchbhi
TF Ace
kitne 50 rs?
anonymuos
TF Ace
Actually I made such a ruckus on Twitter and threatened with National Consumer Helpline complaint, and doing their badnami on all social media channels and in WhatsApp groups, that they refunded full order amount (₹228) + promised 250 in Zomato wallet, and then I reached out to the restaurant who delivered the missing order too so free food. But then I wrote a thank you to Zomato on Twitter for resolving the issue since none of this was my mistake but they didn't credit the 250 in Zomato credits since I said my issue was resolved. 😳😲
Anyway I let it go as I had gotten the full order refund anyway plus the full order actually delivered later next day after causing me much anguish over being cheated.
Lesson to learn for them: don't mess with me. I am a drama-fluencer
Lesson to learn for me: never thank such companies or they won't give promised compensation
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