The ongoing downfall of IndusInd Legend Credit Card

[RewardsAlert]

Hey folks,
As you all I know I am having more than a decade of relationship with IndusInd and most banks with reference to credit cards.
I was randomly scrolling through my emails today and found an old mail dated way back in 2018, regarding an executive trying to upgrade my Indusind platinum aura to Legend.
and that too by charging a joining fee of Rs.25000+taxes during that time, against vouchers.
I was really surprised and amazed to see that this bank had the audacity to keep the joining fee as 25k that too five years back, for an average card, I know it is devalued, still it was average only.
Now I realise why they are distributing this legend card like toffees and chocolates to each and everyone out here even with C2C.
The downfall of this card in particular has been exponential as you can imagine, a fee of 25k to LTF.
The most surprising element about it is, they are calling it "Genesis Luxury"




I am interested to know what all are your humble opinions about this IndusInd Legend Credit Card and what should be our expectations from a bank like IndusInd? More devaluations or a good card like Eazydiner? Please comment your thoughts!
Also, attaching a Screenshot of PPT, what the executive had sent for the joining vouchers and redemptions.
Thanks!
An IndusInd Customer

 

[jhanglaniyash]

Because you wanted debit card rewards along with higher interest rates

Thats the only + point. Nothing else.

 

[jhanglaniyash]

Because you wanted debit card rewards along with higher interest rates

Idts this was my reason to have a account with them. I had high expectations but reality is totally opposite

 

[D7162]

I took Pinnacle with hefty fees of 25K and that too without any vouchers - in 2016. Because 2.5% everywhere was a great deal. After may be 2-3 years, they offered Indulge -invite only card (I hope i remember it right) worth 1 lakh as joining fees with no predefined limit and some 22k gold plated card etc.. but with 1.5% as reward so I denied - CC executive was like- sir this is invite only card and I replied- why to pay 1 lakh and get downgraded to 1.5 from 2.5 %

When I got pinnacle, it was in their SUPER PREMIUM category - BMS had separate quota for pinnacle and from last few years, i found Pinnacle was given free to everywhere, they downgraded their super premium to only premium - even BMS has all time quota exhausted

Seems Pinnacle is now again shifted along with Super premium card quota in BMS. Previously it was with signature and other cards

 

[BigdeBigde is verified member.]

Last week, I received a call from IndusInd customer care department, executive offered to upgrade my Legend to Pinnacle with one time joining fee of Rs. 15,000 plus GST. In return she offered me a 15,000 Amazon voucher, I simply told her that I am not interested in the voucher and can opt for upgrade if they offer this card to me without any joining or annual fee.

She revised the offer and this time offered 150000 worth of reward points which could have been adjusted against the card fee. I denied this stating that the reward would have adjusted against the 15k fee but what about the GST part which would have alone be around 2700.

I asked her to simply offer the upgrade as free without any charges to which she denied and we bid adieu to each other.

I have seen few folks getting Pinnacle as LTF card based on their banking relationship but they are hell bent on charging fee to the existing legend holders.

 

[NikhilG]

I recently received Legend as LTF, I don't know why I opted for that. Probably 1.8% markup and EazyDiner membership but they have not sent me any voucher for EazyDiner Prime which was showing complimentary to me at the time of application and activation. But the IVR lady says there is no such offer. Why do we have to fight for these things? Such a pathetic bank with long holding queues and no satisfactory response from Support team. The lady rather said if you want EazyDiner benefit give us joining fee of 15000+ GST. I would rather be happy to put a close request for this credit card soon

 

[4uziaul]

I recently received Legend as LTF, I don't know why I opted for that. Probably 1.8% markup and EazyDiner membership but they have not sent me any voucher for EazyDiner Prime which was showing complimentary to me at the time of application and activation. But the IVR lady says there is no such offer. Why do we have to fight for these things? Such a pathetic bank with long holding queues and no satisfactory response from Support team. The lady rather said if you want EazyDiner benefit give us joining fee of 15000+ GST. I would rather be happy to put a close request for this credit card soon

Indeed, that offer is no longer available; it was rescinded some time ago. 😀

 

[NikhilG]

Indeed, that offer is no longer available; it was rescinded some time ago. 😀

What are my options here? I already hold a zero markup fee Scapia now so 1.8% markup fee won't attract me. You suggest to keep this as a backup probably if Scapia increases the markup fee or try to ask for better upgrade from IndusInd bank. What are my options here?

 

[4uziaul]

What are my options here? I already hold a zero markup fee Scapia now so 1.8% markup fee won't attract me. You suggest to keep this as a backup probably if Scapia increases the markup fee or try to ask for better upgrade from IndusInd bank. What are my options here?

You can keep it since it's a LTF card and wait for a free upgrade to Pinnacle. With the Pinnacle card, you'll also receive an EazyDiner membership. Alternatively, as you suggested earlier, you can choose to close it.

 

[Shubham Yadav]

You can keep it since it's a LTF card and wait for a free upgrade to Pinnacle. With the Pinnacle card, you'll also receive an EazyDiner membership. Alternatively, as you suggested earlier, you can choose to close it.

Ji sir jaisa app kahe

IndusInd Legend expert

 

[ak95]

Received a mail by somebody from Indusind bank (official email ID) offering standard Pinnacle upgrade - One time 15k+GST fees with either {10k Amazon/Flipkart/Myntra} or {15k random bullcrap offline vouchers}

Anybody knows a solid way to negotiate for a free upgrade???

 

[Shubham Yadav]

Received a mail by somebody from Indusind bank (official email ID) offering standard Pinnacle upgrade - One time 15k+GST fees with either {10k Amazon/Flipkart/Myntra} or {15k random bullcrap offline vouchers}

Anybody knows a solid way to negotiate for a free upgrade???

@4uziaul sir aapki expertise required h

 

[4uziaul]

Received a mail by somebody from Indusind bank (official email ID) offering standard Pinnacle upgrade - One time 15k+GST fees with either {10k Amazon/Flipkart/Myntra} or {15k random bullcrap offline vouchers}

Anybody knows a solid way to negotiate for a free upgrade???

Try emailing them here:

Priority.care@indusind.com

And

head.cardservices@indusind.com

 

[ak95]

Try emailing them here:

Priority.care@indusind.com

And

head.cardservices@indusind.com

Sent a mail to both these email IDs (even told them that I am willing to open Exclusive Savings Account with initial deposit 😛)

head.cardservices declined my request … 🥲
priority.care did not even reply to my email 😒

 

[4uziaul]

Sent a mail to both these email IDs (even told them that I am willing to open Exclusive Savings Account with initial deposit 😛)

head.cardservices declined my request … 🥲
priority.care did not even reply to my email 😒

Without establishing a relationship, it may be challenging to achieve your goals since you won't have much bargaining power. 😂

The best course of action for you would be to visit your nearest branch and negotiate with the BM.

 

[Shubham Yadav]

Without establishing a relationship, it may be challenging to achieve your goals since you won't have much bargaining power. 😂

The best course of action for you would be to visit your nearest branch and negotiate with the BM.

 

[Strange]

Without establishing a relationship, it may be challenging to achieve your goals since you won't have much bargaining power. 😂

The best course of action for you would be to visit your nearest branch and negotiate with the BM.

can they upgrade from legend to pinnacle ltf on the basis of spends?

 

[NikhilG]

Try emailing them here:

Priority.care@indusind.com

And

head.cardservices@indusind.com

what is the use of prority.care mail id. Never respond to mails? I have to get the priority pass. They not even replying to that query of mine

 

[4uziaul]

can they upgrade from legend to pinnacle ltf on the basis of spends?

How old is your card?

 

[Strange]

How old is your card?

around 4 months.

 

[4uziaul]

around 4 months.

I'm not sure they will upgrade your card for free so soon, but you can try reaching out to them by mail. It might be beneficial to send multiple emails. Alternatively, you could also visit your nearest branch and speak with them.