Transaction failed but amount deducted by Indusind bank

[Akshay Ajmera]

I was doing a transaction on paytm with indusind bank debit card. However, after entering the otp my transaction failed, but the amount was deducted.
I immediately mailed bank with the screenshot, but bank is saying that from their end transaction is successful and paytm can claimed the funds. I tried to conpact paytm with their pot( as they don't have any customer care wjere i can talk) and their pot told that they have not claimed my funds. It can be seen that transaction has failes on their platform.

I am not sure how to proceed further.

Can someone help me with this issue.

 

[Chaitanya_V]

Raise transaction dispute with IndusIND bank, they will work with payment gateway to fix this.( This is what I did for similar issue with SBI , although it's still pending resolution). As per my understanding it may take couple of months.

 

[TheMentalist]

I was doing a transaction on paytm with indusind bank debit card. However, after entering the otp my transaction failed, but the amount was deducted.
I immediately mailed bank with the screenshot, but bank is saying that from their end transaction is successful and paytm can claimed the funds. I tried to conpact paytm with their pot( as they don't have any customer care wjere i can talk) and their pot told that they have not claimed my funds. It can be seen that transaction has failes on their platform.

I am not sure how to proceed further.

Can someone help me with this issue.

Usually it gets refunded back to source within 7 days max if Paytm doesn't claim the funds within that time