Hi, I started using Axis Magnus Card from September 22 onward, after coming to know about its benefits from this amazing community.
I did my first hotel booking from travel edge portal, and got the booking confirmation timely. It was a work stay and it was uneventful.
The real challenge started when I tried to reimburse the accommodation expenses after the work trip end.
Travel Edge sends nothing but a booking confirmation just mentioning Accommodation + Taxes = Total, and Email which I converted into PDF and submitted for reimbursement. This was rejected requesting Itemised hotel invoice/receipt.
I wrote to Travel Edge for getting an invoice ( which we usually get when we make a booking via MMT/Booking ), they plainly refused stating its mentioned in our policies, the we will only give booking confirmation and nothing else. Customer Support email reverted to contact hotel for the invoice.
It was Hyatt Hotel, they refused to issue invoice stating it was done through third party website, and because there are business commissions involved ( they can't reveal this to customers). They also refused to provide the tax invoice. Hotel mentioned the booking had come to them via Agoda and not TravelEdge/Axis Bank
I reached out to Agoda Customer care.. after many email exchanges and phone calls, they provided a receipt which was in USD ( this wont be reimbursable for domestic travel)
Now I am in a condition, where almost 30K is at stake which no idea, who should I legally ask the invoice in this scenario. Any help on how to proceed in this situation, will be much appreciated
I did my first hotel booking from travel edge portal, and got the booking confirmation timely. It was a work stay and it was uneventful.
The real challenge started when I tried to reimburse the accommodation expenses after the work trip end.
Travel Edge sends nothing but a booking confirmation just mentioning Accommodation + Taxes = Total, and Email which I converted into PDF and submitted for reimbursement. This was rejected requesting Itemised hotel invoice/receipt.
I wrote to Travel Edge for getting an invoice ( which we usually get when we make a booking via MMT/Booking ), they plainly refused stating its mentioned in our policies, the we will only give booking confirmation and nothing else. Customer Support email reverted to contact hotel for the invoice.
It was Hyatt Hotel, they refused to issue invoice stating it was done through third party website, and because there are business commissions involved ( they can't reveal this to customers). They also refused to provide the tax invoice. Hotel mentioned the booking had come to them via Agoda and not TravelEdge/Axis Bank
I reached out to Agoda Customer care.. after many email exchanges and phone calls, they provided a receipt which was in USD ( this wont be reimbursable for domestic travel)
Now I am in a condition, where almost 30K is at stake which no idea, who should I legally ask the invoice in this scenario. Any help on how to proceed in this situation, will be much appreciated
