If you have never booked any redemption ticket for yourself from Turkish Account, then you cant book for family members online.
You need to call Turkish Customer Support and book.
Star Alliance booking doesnt count. Needs to be Turkish's own metal.I booked once (Star Alliance booking) for myself from Turkish.
When I'm changing ticket from 1 to 2, it says I cannot book tickets online.
During call how we have to make the payment?go to your account and verify email, this fixed the issue for me.
if not then you can either call them or email.
make sure u pax details on portal profile as they are pretty bad in english.
lastly speak slowly....we indians are too fluent for them
Thanks for the helpThey ll redirect u to ivr...u punch in card details and u r done.
Alternatively u can email them ur details they ll send u a link on mail for you to pay