Turkish Miles & Smiles Turkish Miles & Smiles shows no Star Alliance availability?

[RewardsHunter]

Hello all,

I am new to the credit card and points game and I have been looking to book the Toronto-Chennai-Toronto route (either as two one-way flights or a round-trip) for sometime in 2024.

I searched Singapore Airlines, United and Air Canada to check for reward seats and also found few which are suitable for me. I want to book this through Turkish Airlines as I understand that they have one of the best redemptions for Star Alliance (?). However, I am unable to find any reward seats, even for Star Alliance partners, on Turkish Airlines' website. Just shows me 'No availability' for whichever date I pick.

My question is - can I just call up Turkish Airlines and provide the CC person the flight details which I finalized based on my searches on SA, United and Aeroplan, and ask them to book? Or are the bookings only limited to what I can see on Miles & Smiles page?

Thank you in advance!

 

[sahilgulati5]

Accor, Turkish both r getting cancelled after 6 to 7 days.

 

[asimkumar]

Hello all,

I am new to the credit card and points game and I have been looking to book the Toronto-Chennai-Toronto route (either as two one-way flights or a round-trip) for sometime in 2024.

I searched Singapore Airlines, United and Air Canada to check for reward seats and also found few which are suitable for me. I want to book this through Turkish Airlines as I understand that they have one of the best redemptions for Star Alliance (?). However, I am unable to find any reward seats, even for Star Alliance partners, on Turkish Airlines' website. Just shows me 'No availability' for whichever date I pick.

My question is - can I just call up Turkish Airlines and provide the CC person the flight details which I finalized based on my searches on SA, United and Aeroplan, and ask them to book? Or are the bookings only limited to what I can see on Miles & Smiles page?

Thank you in advance!

You should definitely try and reach out to their CC. That's your best option.

 

[PiperatGatesofDawn]

Hello all,

I am new to the credit card and points game and I have been looking to book the Toronto-Chennai-Toronto route (either as two one-way flights or a round-trip) for sometime in 2024.

I searched Singapore Airlines, United and Air Canada to check for reward seats and also found few which are suitable for me. I want to book this through Turkish Airlines as I understand that they have one of the best redemptions for Star Alliance (?). However, I am unable to find any reward seats, even for Star Alliance partners, on Turkish Airlines' website. Just shows me 'No availability' for whichever date I pick.

My question is - can I just call up Turkish Airlines and provide the CC person the flight details which I finalized based on my searches on SA, United and Aeroplan, and ask them to book? Or are the bookings only limited to what I can see on Miles & Smiles page?

Thank you in advance!

Yes.

 

[saketreddy]

Turkish transfer fails 2nd time. Points refunded within 2 hours.

 

[Venky]

Turkish transfer fails 2nd time. Points refunded within 2 hours.

I suggest you consider transferring to a different partner than Accor & Turkish now. If the issue persists, you might surpass the deadline for 5:4 transfers.
Therefore, unless you hold Burgundy status, I believe it's advisable to transfer ER to other partners. It seems that there are many who are facing this issue, and both Axis & TravelEdge are unable to resolve the issue and might not always refund the points in 2 hours.
Just my opinion, if you think 3rd time’s the charm then definitely go for it.

 

[vinrey287]

I'm trying to book with miles for family of 3 incl. myself but keep getting -'
The first award ticket can only be issued under your name. If you want to have it issued for a loved one, please contact the nearest sales office.' How to proceed? Is calling them the only option?

 

[chasni]

I'm trying to book with miles for family of 3 incl. myself but keep getting -'
The first award ticket can only be issued under your name. If you want to have it issued for a loved one, please contact the nearest sales office.' How to proceed? Is calling them the only option?

Yes, you need to call and book as per other TF members.

 

[Harry1]

Has there been some changes in Turkish star award flight policy for connecting flight?

I am able to see individual sector, but not as a combined booking. Singapore Airlines showing available for same combined booking.

Tried calling them, First person didn't even see availability for first segment itself. Second person saw available but quoted like 70K miles (+taxes) saying on call booking as extra charges.

Tried email route to many random sales offices worldwide. One of them said about availability for single sector booking, but not for 2 sectors.

 

[saketreddy]

Has there been some changes in Turkish star award flight policy for connecting flight?

I am able to see individual sector, but not as a combined booking. Singapore Airlines showing available for same combined booking.

Tried calling them, First person didn't even see availability for first segment itself. Second person saw available but quoted like 70K miles (+taxes) saying on call booking as extra charges.

Tried email route to many random sales offices worldwide. One of them said about availability for single sector booking, but not for 2 sectors.

What's the itinerary?

 

[Harry1]

What's the itinerary?

BLR-DEL-CDG. Air india.

Try checking any date, showing available for individual sector, but not as a combined booking.

 

[Harry1]

Has there been some changes in Turkish star award flight policy for connecting flight?

I am able to see individual sector, but not as a combined booking. Singapore Airlines showing available for same combined booking.

Tried calling them, First person didn't even see availability for first segment itself. Second person saw available but quoted like 70K miles (+taxes) saying on call booking as extra charges.

Tried email route to many random sales offices worldwide. One of them said about availability for single sector booking, but not for 2 sectors.

Finally booked 4 tickets over call. Took 2 hours. And I am not counting the earlier follow ups over calls and emails.

There has been some bug running currently with Turkish. Earlier they were able to book flights which were showing on other sites over call/email. But now over call/email also, they aren't able to book those flights, if they are not showing up in Turkish site.

For example, I was able to see BLR-DEL-CDG on Singapore Airlines and ANA. Even Turkish was showing available when u search one route at a time for same date, but not together. Over email and calls also, I got response saying second flight is not available, after they select first one.

But same combination was showing on Turkish site on some other date and they were able to see availability for them on call/email too. So, it is now one additional thing that check space Availability on Turkish site first before calling/emailing them to avoid getting no space response.

Now, email booking is easy, but most offices respond saying contact ur local office or call on helpline. And del/bom offices are not helping. A few, who responds, ask for local bank account and are not aware about holding the award.

On call, it is very difficult. You have literally keep a phonetics alphabet ready with you and spell out everything from airport name and flight details to passenger details and contact. You have to keep at least one hour for first time.

And some agents don't know about star award flight booking. They simply check and say no award space available. Just say thank you and call again, keep faith, if you have checked award space on Turkish and Singapore Airlines. No point in explaining them, as they won't understand.

I didn't try holding and then doing transfer. At one point, I did felt like all points are going to waste. But then one fine lady understood my request and did one booking. And then I got confidence and booked remaining 3. Although, she said she can do only one booking in one call (which is again not true). So I had to call again only to find a few useless guys again. All 4 of my bookings were done by female agents, so seems like they are more knowledgeable.

After so much of struggle, when you finally get the tickets, it gives immense peace of mind😁.

 

[kapoorsanyam]

Finally booked 4 tickets over call. Took 2 hours. And I am not counting the earlier follow ups over calls and emails.

There has been some bug running currently with Turkish. Earlier they were able to book flights which were showing on other sites over call/email. But now over call/email also, they aren't able to book those flights, if they are not showing up in Turkish site.

For example, I was able to see BLR-DEL-CDG on Singapore Airlines and ANA. Even Turkish was showing available when u search one route at a time for same date, but not together. Over email and calls also, I got response saying second flight is not available, after they select first one.

But same combination was showing on Turkish site on some other date and they were able to see availability for them on call/email too. So, it is now one additional thing that check space Availability on Turkish site first before calling/emailing them to avoid getting no space response.

Now, email booking is easy, but most offices respond saying contact ur local office or call on helpline. And del/bom offices are not helping. A few, who responds, ask for local bank account and are not aware about holding the award.

On call, it is very difficult. You have literally keep a phonetics alphabet ready with you and spell out everything from airport name and flight details to passenger details and contact. You have to keep at least one hour for first time.

And some agents don't know about star award flight booking. They simply check and say no award space available. Just say thank you and call again, keep faith, if you have checked award space on Turkish and Singapore Airlines. No point in explaining them, as they won't understand.

I didn't try holding and then doing transfer. At one point, I did felt like all points are going to waste. But then one fine lady understood my request and did one booking. And then I got confidence and booked remaining 3. Although, she said she can do only one booking in one call (which is again not true). So I had to call again only to find a few useless guys again. All 4 of my bookings were done by female agents, so seems like they are more knowledgeable.

After so much of struggle, when you finally get the tickets, it gives immense peace of mind😁.

Same experience for me. Overall it is worth if getting for 19k miles

 

[sahilgulati5]

Finally booked 4 tickets over call. Took 2 hours. And I am not counting the earlier follow ups over calls and emails.

There has been some bug running currently with Turkish. Earlier they were able to book flights which were showing on other sites over call/email. But now over call/email also, they aren't able to book those flights, if they are not showing up in Turkish site.

For example, I was able to see BLR-DEL-CDG on Singapore Airlines and ANA. Even Turkish was showing available when u search one route at a time for same date, but not together. Over email and calls also, I got response saying second flight is not available, after they select first one.

But same combination was showing on Turkish site on some other date and they were able to see availability for them on call/email too. So, it is now one additional thing that check space Availability on Turkish site first before calling/emailing them to avoid getting no space response.

Now, email booking is easy, but most offices respond saying contact ur local office or call on helpline. And del/bom offices are not helping. A few, who responds, ask for local bank account and are not aware about holding the award.

On call, it is very difficult. You have literally keep a phonetics alphabet ready with you and spell out everything from airport name and flight details to passenger details and contact. You have to keep at least one hour for first time.

And some agents don't know about star award flight booking. They simply check and say no award space available. Just say thank you and call again, keep faith, if you have checked award space on Turkish and Singapore Airlines. No point in explaining them, as they won't understand.

I didn't try holding and then doing transfer. At one point, I did felt like all points are going to waste. But then one fine lady understood my request and did one booking. And then I got confidence and booked remaining 3. Although, she said she can do only one booking in one call (which is again not true). So I had to call again only to find a few useless guys again. All 4 of my bookings were done by female agents, so seems like they are more knowledgeable.

After so much of struggle, when you finally get the tickets, it gives immense peace of mind😁.

IF you don't mind!! how much Points did it cost/person?

 

[akash25ch]

Hi can somebody help me with name change policy. I booked using their call option and they misspelt my wife's surname as Cain instead of Jain. The agent thought Japan starts from C. I was told to raise a feedback ticket but their response has been very lukewarm, they are asking me to rebook a new ticket and they would refund the original. And their support team is giving no concrete answer how to do it. I called Air India, they were very supportive but they were not able to make any changes on their side

 

[Harry1]

Hi can somebody help me with name change policy. I booked using their call option and they misspelt my wife's surname as Cain instead of Jain. The agent thought Japan starts from C. I was told to raise a feedback ticket but their response has been very lukewarm, they are asking me to rebook a new ticket and they would refund the original. And their support team is giving no concrete answer how to do it. I called Air India, they were very supportive but they were not able to make any changes on their side

They do send it on email for name confirmation before booking. Didn't check properly?

Try calling on the helpline again, share pnr, they might do it. I had a minor issue of Ms vs Mrs, that they accepted and rectified on call immediately.

 

[akash25ch]

They do send it on email for name confirmation before booking. Didn't check properly?

Try calling on the helpline again, share pnr, they might do it. I had a minor issue of Ms vs Mrs, that they accepted and rectified on call immediately.

They didn't send any email before confirming. I have tried calling them 5-6 times, always get the same response of raising a feedback. And feedback response has been to either create a new ticket or just get a refund by paying 70 USD.

 

[manzb]

I have booked multiple times over call. They are always supportive and helpful. Also they sends the blocked ticket by mail to check and confirm even before you start the payment process. It is strange that you have not recd it.

 

[rdargar]

I have booked multiple times over call. They are always supportive and helpful. Also they sends the blocked ticket by mail to check and confirm even before you start the payment process. It is strange that you have not recd it.

Can you book for someone else via call if you are not one of the traveling person and have not even traveled beforel

 

[kapsshah42]

Can you book for someone else via call if you are not one of the traveling person and have not even traveled beforel

Yes you can.If 1 agent denies it disconnect and call again.

 

[akash25ch]

They didn't send any email before confirming. I have tried calling them 5-6 times, always get the same response of raising a feedback. And feedback response has been to either create a new ticket or just get a refund by paying 70 USD.

they have rechecked the whole call logs and gave confirmation that it was the agent's fault for the incorrect name. Post this they have refunded the whole amount because as per them name change is not possible for Air India. Got the award tickets again with correct name by calling helpline