Unable to redeem points in Smartbuy while booking flight tickets

[NewUser]

Hi,

I am unable to redeem points while booking flight through Smartbuy. The domestic and international transactions options are enabled.
Is this common? What should I do?

 

[anotheruser]

Could be some system issue. Did you try contacting smartbuy number mentioned on the bottom?

 

[NewUser]

Could be some system issue. Did you try contacting smartbuy number mentioned on the bottom?

Tried calling the customer support number. Call didn't get through

 

[PavanPavan is verified member.]

it is the issue with system it has not retrived any points
First delete the card and add again
Please may i know are using infinia or DCB ?

 

[NewUser]

it is the issue with system it has not retrived any points
First delete the card and add again
Please may i know are using infinia or DCB ?

Maybe the issue lies with the system. I have booked flights before. I tried adding the card again(no option to remove the card), but getting the error as shown in screenshot.

Using Infinia

 

[PavanPavan is verified member.]

Maybe the issue lies with the system. I have booked flights before. I tried adding the card again(no option to remove the card), but getting the error as shown in screenshot.

Using Infinia

Then pretty simple call corcierge and ask them to book tickets they will send link for payments and it done

 

[NewUser]

Then pretty simple call corcierge and ask them to book tickets they will send link for payments and it done

I have never tried this option before. Do you have the number for Concierge? Will they automatically redeem 70% points and send link for rest 30% ?

 

[PavanPavan is verified member.]

18001023310

I had once for hotel booking i was able to redeem 70% of points