Hotel Points Unable to transfer edge points to Accor

[dungeonMaster]

Unable to transfer edge rewards to Accor points, transaction is failing. Earlier transferred 15k points and bought membership after the purchase new membership id is allocated which I linked and tried to transfer points to.

 

[WhoU]

Is the transfer working today? For me after entering OTP, it is stuck in the processing screen with dots. Not going to next step, nor points are getting deducted.

 

[Ksunnylove]

My credit card customer ID was recently linked with my saving account cust ID due to multiple cust ID.

After linking of the new cust ID I tried to redeem my edge rewards points to transfer partner ACCOR three time but all the transfer request has been failed and no reason for failure of transfer was given. what should i do ?

 

[Dexter]

My credit card customer ID was recently linked with my saving account cust ID due to multiple cust ID.

After linking of the new cust ID I tried to redeem my edge rewards points to transfer partner ACCOR three time but all the transfer request has been failed and no reason for failure of transfer was given. what should i do ?

Call Travel edge CC. Tell them to link the updated accor id. After 24-48 hrs they will do from backend.

 

[dungeonMaster]

Call Travel edge CC. Tell them to link the updated accor id. After 24-48 hrs they will do from backend.

This helped alot they've taken the request and told me to wait 2-3days, I was following up in mail thread but the slow response from them makes the deadline for usage so close.

 

[abby]

I have transferred points to accor in the past and transferred points just 2 days back. However now I am getting an error saying " sorry your payment has failed". Is anyone else facing this issue.. tried calling traveledge but on hold for more than 10 min

 

[avinash2711]

I have transferred points to accor in the past and transferred points just 2 days back. However now I am getting an error saying " sorry your payment has failed". Is anyone else facing this issue.. tried calling traveledge but on hold for more than 10 min

I had this issue 2 weeks back. I took an Accor Traveller membership so the ID changed. Had to call Travel Edge CC to deactivate old ID. After they did it transfer happened smoothly